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Customer Satisfaction Survey

Each Spring, students, faculty, and staff at CSU San Marcos are invited to complete the Customer Satisfaction Survey.  Their valuable and confidential feedback will help our departments plan and prioritize initiatives to improve service quality and processes.  Once participating departments receive and review their data, they are asked to develop action plans for improvement.

If you have any questions regarding the Customer Satisfaction Survey or if you would like your department to participate in the survey next year, please contact Lindsey Cunningham.

Executive Summary

Customer Satisfaction Survey Report Guide

Department Survey Results for 2017/18

The 2017/18 Customer Satisfaction Survey was administered February 20th - March 9th

See previous years

Action Plans:

  • Once each department has reviewed results with their areas, they will develop action plans based on the survey results.  Action plans are due July 19, 2018 and will be posted online.