Salesforce Advisor Link & Student Success Efforts

Fall 2021

After a successful engagement with Huron over the summer, CSUSM has deployed Salesforce Advisor Link (SAL) for Office of Success Coaching and continues to work to deploy SAL for Academic Advising. This important initiative is part of CSUSM's efforts to reduce information silos and provide support staff with a 360-degree student view, since the current fragmented view of students hinders the creation of sustained relationships and reduces our ability to holistically support students. 

SAL offers coaches and advisors a single, highly customizable common system that contains all available student information. This new tool promotes seamless, coordinated, and consistent personalized student support and communications while seeking to avoid duplication of effort and to consolidate resources.