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Missing Grades

If your professor has stated that he or she will be updating grades on cougar courses, and you are not seeing a grade for any given assignment, please let your professor know, so they can make sure they have entered it. If they say they have, you can contact the helpdesk our email is or you can email our cougar courses team directly, their email is

If you choose to email us, make sure you include the following information:

  • The class (e.g. CS 301)
  • The section (e.g. 02)
  • Your 9-digit all numeric student ID
  • The 5-digit registration code (e.g. 21445)
  • The name of the assginment that you need the grade for
  • Also include your daytime phone number so we can contact you when we hear back.