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Services for New Students

To help during this transition to virtual learning, please check out our IITS For You site for technology information and tools available to you!

View our accessible printable PDF of the services we offer to CSUSM students: 

Student Technology Services Guide

CSUSM Email (Gmail) Access

Approximately 1 week after submitting your Intent to Enroll, you will receive an email from the Student Technology Help Desk ( confirming your email has been created. 

Once you have access, it is important to regularly monitor the Inbox for important campus messages. 

If you are trying to login to your Gmail for the first time but are not able to, then you may have to change your password. Please proceed to the Self-Service Password Reset page to reset your password:

Once you have access to your CSUSM Email, Login here!

Student Email Login

Help Desk Support Hours

Due to the governors stay at home orders, the hours have been adjusted during this time to:

8am - 5pm, Monday through Friday

The Student Technology Helpdesk (STH) is located on the 2nd floor of the Kellogg Library.

Email:   |   Phone: 760-750-6505

Helpdesk Teams Chat:

Message our Helpdesk on Microsoft Teams, a public channel to ask general questions. Please do not share confidential information. View Instructions on how to access Microsoft Teams.

Helpdesk Teams Chat

Username and Password 

 Once you setup your username & password, you will be able to access a variety of CSUSM resources with this login info such as MyCSUSM, Gmail, Cougar Courses, and more.

Forgot Username - Your username is the same username you’ve been using to access MyCSUSM.  If you don’t recall it, please email the Student Help Desk for assistance.

Forgot Password If you are unable to log in and you know your campus username, please go to the Change Password page and click on "Forgot Your Password." You will be asked to enter your username, and then answer your security questions.

If you don't remember your security questions, please fill out our online Student Password Reset Request Form, and if your submission matches the information on-file with the university, we will be able to respond with a temporary password and instructions for creating your own password thereafter.  

Login to MyCSUSM

If you are having issues with logging into MyCSUSM, but can access Cougar Courses, you will have to submit a password reset form.  

Please submit only one form. If you think that you may have entered the wrong information or have questions, please contact us at

Premium Software for CSUSM Students

  • Using Zoom for Web Conferencing


    The Zoom web conferencing application is available for all current students at Please login using your campus credentials.

    Zoom is a virtual conferencing tool. In addition to hosting and recording meetings, Zoom can be used for office hours, live lectures, and recording microlectures. Students can use it to communicate with classmates, study groups, work on group projects, and record presentations.

  • Download Office Suite & Using Office 365 Online

    The Microsoft Office Suite is available for all current students.   You need to go to the website  and download it from there. 

    Please note during login that instead of logging in as ( you log in as (

  • Download Adobe Suite

    The Adobe Suite of applications is available for all current students.  The IITS Adobe download page instructions can be referenced for more information.  
  • CougarApps for your Classes

    We are happy to offer all CSUSM students CougarApps a technology to provide access to a rich set of software applications previously only offered on campus computers. CougarApps gives you the opportunity to access campus applications and your files from anywhere at anytime.

Checkout Technology

We highly recommend you download our CSUSM Campus App. One of the benefits is that it has a digital form of your ID; when you want to check out something, you can just use your phone instead of your CSUSM ID card. 

Due to the recent stay at home orders, IITS is accepting equipment loaner requests by emailing After you email us with what your technology needs are, we will check our inventory and  do our best to assist during this time.

Setting up Wi-Fi

Campus Wi-fi will be available throughout the period of virtual instruction, so if someone has no other alternative, most campus parking spaces have Wi-Fi coverage. 

CSUSM has fast and reliable wireless network across campus. As a member of the CSUSM community you can connect to the wireless network using your campus username and password.  Check the wireless setup instructions to get connected using different types of devices (iPhone, Android).  

For more information about Free Internet & WiFi, please check out our IITS For You for Students webpage.

Follow us on Social Media for Updates

For important updates, scheduled maintenance alerts, or exciting CSUSM technology updates, be sure to follow us on social media!