NetTutor

What is NetTutor?

NetTutor is a third-party service vendor that provides free, online tutoring for all CSUSM enrolled students. 

There are two types of online tutoring available through NetTutor:

• Immediate assistance using "Ask NetTutor". 
• Drop off a question and receive feedback within 24-48 hrs. 

How Do I Access NetTutor?

Creating a NetTutor Account 

1. Visit Nettutor.com and fill out the form using your CSUSM email address for the email field.
2. Select the CREATE MY ACCOUNT button.
   A password will be emailed to the email you used in step 1.
3. Use the username you created and the password that was emailed to you to sign in to NetTutor.
4. Read through the End User License Agreement. If you agree to the terms, select the “I Agree” button.
5. Select the subject for which you want tutoring.

Need support accessing NetTutor? Scroll to the bottom to find the contact for NetTutor support.

When Can I Access NetTutor?

The NetTutor vary among courses and throughout the semester. Please see the official schedule to double-check. You will have to convert Eastern Time to Pacific time by subtracting 3 hours.

• ACCT 201 and 202
  • Sunday: 2:00 PM — 8:59 PM (PT)
  • Monday: 2:00 PM — 8:59 PM (PT)
  • Thursday: 2:00 PM — 8:59 PM (PT)
• BUS 202
  • Sunday: 2:00 PM — 8:59 PM (PT)
  • Monday: 2:00 PM — 8:59 PM (PT)
  • Thursday: 2:00 PM — 8:59 PM (PT)
• ECON 201 and 202
  • Sunday: 1:30 PM — 8:59 PM (PT)
  • Monday: 9:00 PM — 10:30 PM; 1:30 PM — 8:59 PM (PT)
  • Tuesday: 9:00 PM — 10:30 PM; 1:30 PM — 8:59 PM (PT)
  • Wednesday: 9:00 PM — 10:30 PM; 1:30 PM — 8:59 PM (PT)
  • Thursday: 9:00 PM — 10:30 PM; 1:30 PM — 8:59 PM (PT)
  • Friday: 9:00 PM — 10:30 PM (PT)
• FIN 302, 304, and 341
  • Sunday: 1:30 PM — 8:30 PM (PT)
  • Monday: 1:30 PM — 8:30 PM (PT)
  • Tuesday: 1:30 PM — 8:30 PM (PT)
  • Wednesday: 1:30 PM — 8:30 PM (PT)
  • Thursday: 1:30 PM — 8:30 PM (PT)

   

• HIST 101, 102, 130, and 131
  • Monday: 4:00 AM — 1:00 PM (PT)
  • Tuesday: 4:00 AM — 1:00 PM (PT)
  • Wednesday: 5:00 AM — 1:00 PM (PT)
  • Thursday: 5:00 AM — 1:00 PM (PT)
  • Friday: 4:00 AM — 8:00 PM (PT)
  • Saturday: 6:00 AM — 1:00 PM (PT)
• PSYCH 100, 110, 210, and 360
  • Sunday: 5:30 PM — 8:59 PM (PT)
  • Monday: 9:00 PM — 9:30 PM; 5:00 AM — 1:00 PM; 2:30 PM — 8:59 PM (PT)
  • Tuesday: 9:00 PM — 9:30 PM; 5:00 AM — 1:00 PM; 4:30 PM — 8:59 PM (PT)
  • Wednesday: 9:00 PM — 11:30 PM; 5:00 AM — 1:00 PM; 4:30 PM — 8:59 PM (PT)
  • Thursday: 9:00 PM — 11:30 PM; 5:00 AM — 1:00 PM; 5:30 PM — 8:59 PM (PT)
  • Friday: 9:00 PM — 11:30 PM; 6:00 AM — 8:59 PM (PT)
  • Saturday: 9:00 PM — 11:30 PM; 6:00 AM — 1:00 PM (PT)
• PSCI 100
  • Sunday: 4:00 PM — 8:59 PM (PT)
  • Monday: 9:00 PM — 3:00 AM; 5:00 AM — 1:00 PM (PT)
  • Tuesday: 9:00 PM — 3:00 AM; 5:00 AM — 1:00 PM; 4:00 PM — 8:59 PM (PT)
  • Wednesday: 5:00 AM — 1:00 PM (PT)
  • Thursday: 5:00 AM — 1:00 PM; 4:00 PM — 8:59 PM (PT)
  • Friday: 9:00 PM — 3:00 AM; 12:00 PM — 8:59 PM (PT)
  • Saturday: 9:00 PM — 3:00 AM; 12:00 PM — 1:00 PM (PT)
• PHIL 110
  • Monday: 7:00 AM — 1:00 PM (PT)
  • Tuesday: 6:00 AM — 1:00 PM (PT)
  • Wednesday: 6:00 AM — 1:00 PM (PT)
  • Thursday: 6:00 AM — 1:00 PM (PT)
  • Friday: 6:00 AM — 8:00 PM (PT)
  • Saturday: 6:00 AM — 1:00 PM (PT)
• SOC
  • Sunday: 2:30 PM — 8:59 PM (PT)
  • Monday: 9:00 PM — 9:30 PM; 5:00 AM — 1:00 PM; 2:30 PM — 8:59 PM (PT)
  • Tuesday: 9:00 PM — 9:30 PM; 5:00 AM — 1:00 PM; 4:30 PM — 8:59 PM (PT)
  • Wednesday: 9:00 PM — 9:30 PM; 5:00 AM — 1:00 PM; 4:30 PM — 8:59 PM (PT)
  • Thursday: 9:00 PM — 9:30 PM; 5:00 AM — 1:00 PM; 6:30 PM — 8:59 PM (PT)
  • Friday: 9:00 PM — 9:30 PM; 1:00 PM — 8:59 PM (PT)
  • Saturday: 9:00 PM — 9:30 PM (PT)
• SPAN 101, 102, 201C, 202, 250, 301A, 301B, 303, 350A, 350B
  • Wednesday: 12:00 PM — 8:00 PM (PT)
  • Thursday: 12:00 PM — 8:00 PM (PT)
  • Friday: 12:00 PM — 8:00 PM (PT)
• Stats Tutoring for Human Development
  All day, every day. 
• Stats Tutoring for Psychology
  All day, every day. 

Additional Tutorial Videos 

• How to Use NetTutor
• How to Use the Tools on the Whiteboard
• Upload Your Homework to Your NetTutor Session
• NetTutor Best Practices

Technical Support for NetTutor 

Below are the minimum requirements for accessing NetTutor: 

• Minimum Browser: An HTML5-compatible browser (Internet Explorer 10+, Chrome 28+, Firefox 28+, Safari 7+)
• Internet Connection: 56k or greater 
• Security: Make sure cookies are enabled and pop-ups are allowed for worldwidewhiteboard.com.

If you have any additional questions or technical difficulties, select the Customer Service Request link within NetTutor, and fill out the form. You may also call the NetTutor Customer Support Team at (813) 674-0660 x204. The direct email is support@linksystems.atlassian.net.

Frequently Asked Questions

• How much does NetTutor cost?
  Net Tutor is a free service for all currently enrolled CSUSM students. You will need your school account to create an account and access NetTutor. 
• What is the knowledge and skill level of the tutors?
  Tutors are required to have obtained a four-year degree from an accredited University and must have obtained a minimum 3.0 GPA in the subject matter for which they tutor.  
• How are the NetTutor tutors trained?
  All new tutors are required to complete extensive training before being able to work along with a student. They must participate in a minimum of 10 ours of in-house training that comprises knowledge in Integrated Cognitive-Contextualized Learning (ICCL) theory (Kephart, 2012), as well as best practices in tutoring, and is aligned with the Association for Tutoring Profession (ATP) and the College and Reading and Learning Association (CRLA) certification requirements.  
• What happens in a tutoring session?
  You will start by creating a NetTutor account if you haven’t already created one. Once on the CSUSM NetTutor landing page, you will select the subject for which you would like to get tutoring support. When a tutor becomes available, you will automatically be brought into the tutorial room with a whiteboard. A cowbell will ring, and this lets you know the session has begun. At your request, the tutor can also start a video call instead of just using the chat feature.  
• What if I don't have time to chat with an online tutor?
  • You can always use the drop-off question feature in NetTutor. Upon logging into your NetTutor account you will select the Q&A Center which allows you to ask a question offline.  

  • A tutor will then reply to your question within 24-48 hours. When an answer has been prepared, you will receive an email notifying you that your question is ready. After you review the answer, you can ask a follow-up question.