Username & Password/Passphrase

Notices

Beginning on 12/08/2020, CSUSM is enforcing a new passphrase/password standard which offers a greater flexibility in phrasing along with a reduced need to change or update your passphrase as often.  

• Passwords/Passphrases will be valid for one year.
• Passwords/Passphrases must be a minimum of 15 characters, a maximum of 32.
• Passwords/Passphrases do not require capital or lowercase letters or special characters.
• Passwords/Passphrases must not contain simple patterns or easy-to-guess phrases (i.e. password1234)

How to Protect Your Account

Passwords alone no longer provide adequate protection against cyberhacking. DUO multi-factor authentication adds a second layer of security to your CSUSM account. These two factors of verification include something you know – your username and password – and something you have – a phone with the DUO app or a key fob.

When signing into campus systems that have DUO enabled, you will be prompted to confirm your login by sending a push notification to your registered smartphone or entering the passcode displayed in the DUO app (or on your key fob). More information about DUO and multi-factor authentication can be found on the IITS for You webpage.

You can help protect your identity and your information by following a few simple rules:

• Ensure you have Duo multi-factor authentication enabled on your account.
• Do not reuse old passwords.
• Don’t write down your password.
• Don’t share your password with anyone else in person, by email, or online. 
  
  
  Show All

  • I forgot my password/passphrase, how do I initiate a reset or recover my account?

     Please visit the account recovery guide for help regarding a forgotten password.

  • What methods can I use to recover my account and setup a new password/passphrase?

    You may specify an alternate email recovery address (not your campus email) that can be used request a password/passphrase reset.  You may also elect to enter a phone number which can be used to recover your account by phone or text.

  • I am an applicant and don't know my password/passphrase.

    Response coming soon.

  • How will I know when it is time to change or update my password/passphrase?

    Password/passphrase expiration notices will be sent via email 30 days in advance.  Warnings will continue to be sent leading up to the date of your password/passphrase expiration.

  • What Will Happen If I Don't Change My Password/Passphrase Before It Expires?

    If you still have not changed your password/passphrase by the third warning, your account will be disabled -- you will not be able to log into your computer, your email, my.csusm.edu, and other university systems.

  • Is Duo affected by changing my password/passphrase?

    No.  Duo is separate from your campus password/passphrase and will persist even after a reset.

  • How do I get help if I can't access my account recovery methods?

    If you are unable complete a password/passphrase reset using one of the available recovery methods (alternate email, phone or text), you will need to contact Technical Support using one of the following ways:

    Phone: 760.750.4790
    Email: helpdesk@csusm.edu (fac-staff)
    Email: techsupport@csusm.edu (students)
    Chat: Helpdesk Teams Chat
    (Instructions on how to access via Microsoft Teams)