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Username & Password/Passphrase

UNABLE TO LOG IN TO YOUR ACCOUNT? 

  1. If you are unable to log in to your account, change your password using the Create or Change Password button below.

  2. If you are unable complete a password reset using one of the available recovery methods (alternate email, phone or text), contact our Help Desk:

    Chat: Helpdesk Teams Chat
    (Instructions on how to access via Microsoft Teams)
    Phone: 760.750.4790
    Email: helpdesk@csusm.edu (fac-staff)
    Email: techsupport@csusm.edu (students)

Change/Setup Your Password

Please login using the link below to create or change your password. Your password needs to be AT LEAST 15 CHARACTERS AND NO MORE THAN 32 CHARACTERS. 

USE username@csusm.edu, without the COUGARS part.
DO NOT USE username@cougars.csusm.edu
 

Create or Change Password

Set Up Self-Service Password Recovery

Be sure you are enrolled in the self-service password portal so that you can recover your account in the event that you forget your password!

Self Service Password Recovery

Account Recovery Guide

 

Notices

Beginning on 12/08/2020, CSUSM is enforcing a new password standard which offers a greater flexibility in phrasing along with a reduced need to change or update your password as often.  

The new passwords 

  • will be valid for one year.
  • must be a minimum of 15 characters, a maximum of 32.
  • do not require capital or lowercase letters or special characters.
  • must not contain simple patterns or easy-to-guess phrases (i.e. password1234)
  • must not contain any part of your full name.

How to Protect Your Account

Passwords alone no longer provide adequate protection against cyberhacking. DUO multi-factor authentication adds a second layer of security to your CSUSM account. These two factors of verification include something you know – your username and password – and something you have – a phone with the DUO app or a key fob.

When signing into campus systems that have DUO enabled, you will be prompted to confirm your login by sending a push notification to your registered smartphone or entering the passcode displayed in the DUO app (or on your key fob). More information about DUO and multi-factor authentication can be found on the IITS for You webpage.

You can help protect your identity and your information by following a few simple rules: