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Instructional and Information Technology Services (IITS)

Instructional and Information Technology Services (IITS)
IITS ALERT - [Cougar Courses] Planned System Maintenance - Tuesday, September 21st at 7am (Posted: Friday, 09/17/2021 10:00 AM)

Questions, Input & Concerns for Fall 21 Instructional Technology

Please share your questions, input, and concerns specifically related to the use of Instructional Technology for Fall '21. This form is mostly for input; depending upon the nature of the item, we may get back to you.

Please do not enter any technical support related matters in this form.

Submit a Question for Fall 21 Instructional Technology

Technology Spotlights

CSUCCESS Program a Big Hit for Fall

Fall 2021

CSUSM is one of eight participating CSU campuses that ​are offering every new first-year and transfer student ​an opportunity to receive a new iPad bundle​ for use as long as they are an active student. CSUSM's inaugural CSUCCESS event took place on campus on August 24-25. This was a great success, with over 1,100 new students receiving their Apple bundles (iPad Air, Keyboard Folio, and Apple Pencil) in a seamless process that saw them safely receive their equipment without having to exit their vehicles. Click here to see the time-lapse video of the first day that distributed 711 units.  As of mid-September, CSUSM has distributed almost 1,900 total units.

Salesforce Advisor Link & Student Success Efforts

Fall 2021

After a successful engagement with Huron over the summer, CSUSM has deployed Salesforce Advisor Link (SAL) for Office of Success Coaching and continues to work to deploy SAL for Academic Advising. This important initiative is part of CSUSM's efforts to reduce information silos and provide support staff with a 360-degree student view, since the current fragmented view of students hinders the creation of sustained relationships and reduces our ability to holistically support students. SAL offers coaches and advisors a single, highly customizable common system that contains all available student information. This new tool promotes seamless, coordinated, and consistent personalized student support and communications while seeking to avoid duplication of effort and to consolidate resources. 

IITS Annual Report - AY 20/21

Summer 2021

Over the past twelve months we have witnessed homes becoming virtual offices and spaces of instruction and learning, new collaboration technologies being adopted at an unprecedented pace, and new challenges and expectations arise.This time has also revealed higher education’s increasing dependency upon technology and the inextricable link between technology and the success of both our learning and administrative functions. IITS professionals have addressed unprecedented challenges of the past year and the IITS' Annual Report highlights just some IITS’ actions, achievements, and challenges.

Flexible Instructional Spaces

Summer 2021

IITS has been working to create flexible instructional spaces that offer faculty a range of pedagogical capabilities for teaching students bothj in the classroom and at home. As part of this approach, IITS built upon the technologies introduced in 2019 in the Extended Learning and ViaSat Engineering Pavilion classrooms. These rooms offered new technology options such as digital whiteboard capabilities, mobile lecterns, and informal collaboration technologies. CSUSM has enhanced classroom spaces by adding improved video conferencing and audio/visual capabilities for mixed instruction formats while maintaining ease of use and a low technology barrier. 

Digital Campus Communications (Teams Phones & Chatbot)

Summer 2021

CSUSM continues the work of providing the campus community with flexible communication tools that better serve a hybrid campus. Microsoft Teams is becoming increasingly central to campus collaboration and communications, with adoption expanding rapidly over the past year. As part of IITS' efforts towards unified communications (as stated in the 2018 Technology Strategic Plan), CSUSM has added telephony capabilities to staff and faculty Teams clients, in that way creating a telephone system that does not rely on devices in offices and, instead, is accessible on any device in any location. In addition, CSUSM has continued utilized its chatbot to offer students 24/7 automated support as well as to better communicate important information. 


Update on October 2020 Security Incident

Spring 2021

Thanks to an amazing campus-wide effort and the help of every member of our community, the threat from the October security incident has been neutralized and our systems are once again safe and even more secure than in the past. We could not have done this without your support and patience. In addition to our gratitude, we wanted to share more information on the security incident so you have a more complete picture of the events and the campus’ actions in response.

More Spotlight Articles

IITS Support760.750.4790helpdesk@csusm.eduMonday - Friday: 8:00am - 5:00pm