Your  Account:

Cougar Courses (Canvas) Support

 

Tier 1 Support - Canvas 24/7 Support

If you have a question about using Canvas you can reach out to Canvas support 24/7.

While in Canvas select Help at the bottom of the global navigation on the left, then choose either Canvas Support Hotline or Chat with Canvas Support.

Tier 2 Support - CSUSM Cougar Courses Support

If Canvas support cannot answer your question, reach out to us directly at cchelp@csusm.edu.

Virtual Office Hours

We provide drop-in support in our virtual TRC via Zoom (meeting ID 296496061) Monday-Friday 10am-4pm.

When you first enter you will be placed in a Waiting Room until someone is available to assist you. Once someone is available, we are limiting the sessions to 15 minutes if there is a queue. If the help will take longer than 15 minutes and there is a queue, we will put you in a breakout room and another person on the team will assist you.

Self-Paced Training Courses

Instructors: All instructors are enrolled in the "Canvas Basics (Self-Paced Course)" training course in Cougar Courses. This course will introduce you to Canvas and its many features. If you do not see the course on your Dashboard, please email cchelp@csusm.edu.

Students: All students are enrolled in the "Passport to Canvas (Student Guide)" training course in Cougar Courses. This course will introduce you to Canvas and its many features. If you do not see the course on your Dashboard, please email cchelp@csusm.edu.

Cougar Courses Guides

  1. Use the Role field to narrow the list to show only faculty or student guides.
  2. Select a Category to narrow your search.
  3. Click the triangles at the top of the Category column to sort the entire list by category. You'll need to check All in the categories filter.
Label & Link Role Category
Faculty FAQs Faculty
FAQs
Student FAQs Student
FAQs
Video: Canvas Overview Faculty
Basics
Edit your Profile Faculty
Basics
Manage Canvas Notifications Faculty
Basics
How to Use the Dashboard Faculty
Basics
Customize Your Courses List Faculty
Basics
Create a Development/Sandbox Course Faculty
Basics
How to Use the Calendar Faculty
Basics
Video: Calendar Overview Faculty
Basics
All Calendar Guides Faculty
Basics
View your course as a student Faculty Basics
Using the Rich Content Editor Faculty Basics
Video: Canvas Overview for Students Student
Basics
Add a Profile Picture Student Basics
Manage Canvas Notifications Student
Basics
How to Use the Calendar Student
Basics
Export the Calendar Student Basics
Video: Calendar Overview Student
Basics
How to Use the Dashboard Student
Basics
Customize Your Courses List Student
Basics
Video: Dashboard Overview Student
Basics
Using the Rich Content Editor Student Basics
Canvas Simple Quick Start Guide Faculty
Setup
Getting Started Guide Faculty
Setup
Import content into Canvas from Moodle Faculty
Setup
Access a Moodle course from Fall 2013 to Summer 2022 Faculty Setup
Moodle to Canvas Equivalencies Faculty Setup
Moodle to Canvas Conversion Process Faculty Setup
Import Course Content from Another Canvas Course Faculty Setup
Video: Course Content Import Faculty
Setup
How to Use the Syllabus Faculty
Setup
Video: Syllabus Faculty
Setup
Designing with Modules and Pages Faculty Setup
Add Text Headers to Organize Your Modules Faculty Setup
Lock Modules Until Specific Date Faculty Setup
Use Modules to Track the Progress of Students Faculty Setup
Video: Modules Overview Faculty
Setup
Bulk Set Dates for Assignments Faculty Setup
How to Use the Course Homepage Faculty
Setup
Video: Course Home Page Customization Faculty
Setup
Manage Course Navigation Links Faculty
Setup
Publish your Course Faculty Setup
Attendance (Roll Call) Guides Faculty Course Management
Add Scheduler Appointment Groups Faculty Course Management
Analytics Guides Faculty Course Management
Video: Course & Student Analytics Overview Faculty
Course Management
Video: New Analytics Faculty
Course Management
Share content in Canvas Faculty Course Management
View Your Course Analytics Student
Course Management
View Your New Analytics Student Course Management
Add/Manage Files Faculty Adding Resources
Video: Files Overview Faculty
Adding Resources
Add/Manage Pages  Faculty Adding Resources
Video: Pages Overview Faculty
Adding Resources
Add an Announcement Faculty Communication Tools
Video: Announcements Overview Faculty
Communication Tools
All Announcements Guides Faculty
Communication Tools
How to Use the Canvas Inbox Faculty
Communication Tools
All Inbox Guides Faculty
Communication Tools
Create a Survey Faculty
Communication Tools
Use the Chat Tool Faculty
Communication Tools
How to Use the Canvas Inbox Student
Communication Tools
All Inbox Guides Student
Communication Tools
How to Use the Chat Tool Student
Communication Tools
Create Online Assignment Faculty Assignments and TurnItIn
Create Peer Review Assignment Faculty
Assignments and Turnitin
Add a Rubric to an Assignment Faculty Assignments and Turnitin
All Assignment Guides Faculty
Assignments and TurnItIn
Video: Assignments Overview Faculty
Assignments and TurnItIn
Using Speedgrader Faculty Assignments and TurnItIn
Create a Turnitin Assignment Faculty Assignments and TurnItIn
Turnitin Similarity Report (Plagiarism Framework) Faculty
Assignments and Turnitin
Turnitin Similarity Report (LTI) Faculty Assignments and TurnItIn
Submitting to an Online Assignment Student Assignments and TurnItIn
All Assignment Guides Student
Assignments and TurnItIn
Video: Assignment Submissions Student
Assignments and TurnItIn
Video: Feedback Overview Student
Assignments and TurnItIn
Create a Quiz (Classic) Faculty Quizzes
Import Questions Using Respondus Faculty Quizzes
Import Questions from a QTI Package (ex. from a Publisher) Faculty Quizzes
Give Extra Time (or Attempts) to a Student Faculty Quizzes
Respondus Lockdown Browser and Monitor (Instructor Guide) Faculty Quizzes
View Quiz Results Faculty
Quizzes
View Quiz Statistics Faculty Quizzes
Regrade a Quiz Faculty
Quizzes
All Quiz Guides (Classic) Faculty
Quizzes
Video: Classic Quizzes Overview Faculty
Quizzes
All Quiz Guides (New Quizzes) Faculty
Quizzes
Video: New Quizzes Overview Faculty
Quizzes
Taking a Quiz (Classic) Student Quizzes
Video: Classic Quizzes Overview Student
Quizzes
Taking a Quiz in New Quizzes Student
Quizzes
Video: New Quizzes Overview Student
Quizzes
Respondus LockDown Browser (Student Guide) Student Quizzes
All Quizzes Guides Student
Quizzes
Create a Discussion Faculty Discussions
Add a Rubric to a Discussion Faculty Discussions
All Discussion Guides Faculty
Discussions
Video: Discussions Overview Faculty
Discussions
Using Speedgrader Faculty Discussions
Student Discussion Guides Student Discussions
Video: Discussions Overview Student
Discussions
Auto Create Groups Faculty
Groups
Manually Create Groups Faculty Groups
Create Self Sign-Up Groups Faculty Groups
All Groups Guides Faculty
Groups
Video: Groups Overview Faculty
Groups
Student View of Groups Student Groups
Video: Groups Overview Student
Groups
Connecting Poll Everywhere with your course Faculty
Other Tools
Perusall (coming soon) Faculty Other Tools
Creating H5P Activities (coming soon) Faculty Other Tools
Collaborations Guides Faculty
Other Tools
Video: Collaborations Overview Faculty
Other Tools
Collaborations Guides Student
Other Tools
Video: Collaborations Overview Student
Other Tools
How to Use the Gradebook Faculty
Grades
Create Manual Grade Items using No Submission Assignments Faculty Grades
Ways to Give Extra Credit Faculty Grades
Add Assignment Group Faculty
Grades
Weight Final Course Grade Faculty Grades
Drop the Lowest/Highest Grade in an Assignment Group Faculty Grades
Import Grades from Excel Faculty Grades
Message students directly from Grades Faculty
Grades
End of Term Gradebook Tasks Faculty
Grades
All Grades Guides Faculty
Grades
Video: Gradebook Overview Faculty
Grades
Video: Speedgrader Overview Faculty
Grades
View Grades Student Grades
Video: Grades Overview Student
Grades
Creating Accessible Word Documents Faculty Ally
Creating High Quality Scans Faculty Ally
Creating Accessible PDFs Faculty Ally
Creating Accessible PowerPoint Presentations Faculty Ally
Ally Accessibility Report Guide (coming soon) Faculty Ally