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Instructional and Information Technology Services (IITS)

Campus App Communications

The CSUSM mobile app allows for direct messaging from campus areas to CSUSM Mobile app users.
Campus messages can be sent through the following methods:

Messages to everyone

Public Channels

Message Frequency: Rare
These messages are rarely used

Public channel messages are reserved for campus-wide information and are set up by the Office of Communications or App Team individual. 

These messages come in two forms:

  1. In-app ribbon message across the entire app, or only to announcement-specific page areas. (Most common use)
  2. Push notifications to app user phones.

Messages to only certain audiences

Opt-In Channels

Message Frequency: Common
App users can control if they want to receive messages

Opt-in channels allow users of the CSUSM Mobile app to opt-into specific messaging channels and get push notifications when new messages are posted to these channels in the CSUSM Mobile app.

More about Opt-In Channels

Location Messages

Message Frequency: Rare
These messages are rarely used

Location based messages use a custom created geofence to alert people with the CSUSM Mobile App within a certain area.

These are set up by the Office of Communications or an App Team individual but can be requested.

These can be used for things like: welcoming new students and families to campus, informing of a limited time offers and/or sales, promoting a large scale event that passerbys may not be aware of, etc.

Persona Messages

Message Frequency: Rare
These messages are rarely used

Persona messages only send a message to specific user types with the CSUSM Mobile App that are logged in to the app.

These are set up by the Office of Communications or an App Team individual but can be requested.

Personas that can be messaged to include:

  • All students (instead of all app users)
  • All graduating students

Frequency of Messages

The CSUSM Mobile app aims to inform users of campus happenings and to not annoy users with an overload of messaging. Opt-in Channel messaging is limited to no less than one push notification a month and no more than one push notification a week.

The current frequency of opt-in messaging is under review.
If you are a CSUSM Mobile app user and have feedback on the frequency of Opt-In Channel messages please email your commentary to: it-mobile-app-feedback@csusm.edu.