IITS For You
Cougar Courses Training
The TRC is now open - virtually. Our team of instructional designers and support team
are available for 1:1 assistance from 10am to 4pm, Monday through Friday. Join us via Zoom. We are limiting the sessions to 10 minutes during the initial contact. If the help
will take longer than 10 minutes, we will put you in a breakout room and another person
on the team will help you.
When we are on break, you will see a message letting you know when we will be back
online. If you miss one of our "Instructors New to Cougar Courses," please watch our
New to Cougar Courses Workshop videos.
Zoom Meeting & Webinar
Zoom allows you to live stream your class, hold virtual office hours, and have an
online class session.
To learn more and start using Zoom, visit our Zoom Guide.
To ensure your Zoom is secure, visit our Top 5 Things to Secure Your Meetings.
Register for a Zoom workshop
Checklist for a secure Zoom webinar
Checklist for a secure Zoom meeting
For help with virtual meetings, webinars, and Zoom, please contact Media Production Service (MPS)
Microsoft Teams Training
Microsoft Teams allows for instant text messaging, voice and video calling, and file
storing/sharing. It can also provide a virtual classroom for synchronous and asynchronous
To download and learn more about using Teams, visit our Teams Quick Guide.
Please email firstname.lastname@example.org with any questions or requests.
Faculty/Staff & Student Technology Loans
CSUSM continues to provide technology loans of laptops and other IT hardware to those
who require that technology to learn or work in a virtual environment. While CSUSM
strives to provide technology to students and faculty/staff in need, given fiscal
and resource constraints, indicating a need does not guarantee you will receive the
item. Please review the Home Technology Setup and Basic Home Internet Service standards below, and if you require assistance or a technology equipment loan, please
email email@example.com with your request.
Home Technology Setup - Students and faculty/staff will need to have access to a basic home technology
setup in order to learn, teach, and work in a virtual environment. A basic home technology
setup includes access to a laptop or desktop computer, webcam and microphone, and
Internet connectivity to access online course materials, video conferencing sessions,
and online informational resources. IITS can only provide basic hardware, specific
courses and functions may have other or additional requirements that are not appropriate
for this program. If you do not have access to a computer for financial or other personal resource limitations,
you can request a technology loan from IITS. IT equipment is provided as a temporary
solution and the use of the equipment may be terminated at any time.
Basic Home Internet Service - Basic home internet service allows you to use CSUSM's classroom video conferencing
service (Zoom) and access online systems and resources such as Cougar Courses. If
your area lacks available internet providers or you cannot afford basic internet service,
you may request a wireless hotspot from CSUSM. By requesting a wireless hotspot,
you attest that you currently do not have any internet service and that you lack the
availability or financial means to acquire it. Please note that a wireless hotspot
can only offer basic connectivity. Hotspots are provided as a temporary solution
that may be terminated at any time.
IITS Help Desk - Scheduled Appointments
The IITS Help Desk primarily provides technical assistance via phone, email, and other
online tools. Limited on campus support is provided for scheduled appointments only.
The IITS Help Desk is open strictly by appointment only on Tuesdays and Thursday from
10am to 4pm. Please contact us at firstname.lastname@example.org should you need to make arrangements
to receive equipment from IITS or drop off technology that is no longer needed or damaged
and in need of repair/replacement.
Faculty/Staff Technology Purchases
If you are considering purchasing any technology for your home office, please first
visit our list of recommended equipment and learn more about the technology purchase
Important Zoom Information
Technology platforms like Zoom have, by necessity, become our primary mode for student
communication and engagement. Beyond the loss of face-to-face instruction and in-person
service delivery, additional challenges of this environment include the phenomenon
Zoom is very easy to access and use; unfortunately, it also offers too many ways for
participants to intentionally disrupt online sessions. Zoom Meetings are far more
open by default, which can be problematic in multiple ways including through inappropriate
audio or typed comments, inappropriate camera backgrounds, and inappropriate shared
CSUSM is committed to Zoom as the default video conferencing platform for instruction
in order to provide students with a consistent experience. Looking to the fall term,
the campus community is advised to follow the recommended security guidelines as outlined,
so that Zoom remains a safe and effective platform for dialog and instruction.
Security Practices - IITS recommends faculty and staff adopt Zoom’s “Best Practices for Securing Zoom
Meetings” for all public and instructional sessions. At a minimum, access to sessions
should be controlled by the use of "waiting rooms" and limited to users authenticated
with their CSUSM credentials, as identifying an unauthenticated user can be extremely
challenging. Zoom is far more secure when the session is not open for anyone to simply
join with a Meeting ID and users are logged in. This removes individuals joining
unannounced as well as the anonymity; both of which are traits often utilized by those
who do Zoom-bombing.
Through easy to use Single Sign-on/SSO setup (see Zoom Meeting link above under Training
& Support), and by following a standard set of Zoom recommendations, CSUSM can proactively
take the necessary steps to avoid potentially serious disruptions.
Zoom Guide -- “Best Practices for Securing Zoom Meetings”
Utilizing the Appropriate Platform – Zoom has two delivery platforms, the familiar Zoom Meeting and the Webinar. The Webinar
is a one-way delivery platform, which greatly limits opportunities for disruption.
A Webinar includes video and audio only from the panelists and allows for comments/questions
to either be turned off or moderated. For widely accessible sessions with little risk
of disruption, Zoom meetings and webinars can also be live-streamed to YouTube.