Support and Services
Notices
Zoom New Security Measures Pushed to November
Zoom had announced that starting September 27th, 2020, it would require that all meetings have a Passcode or Waiting Room enabled. Zoom has now provided an updated plan that has pushed the date of these security updates from September 27th to November. In November, the campus will be able to introduce select security requirements to all meetings.
CSUSM recommends that all members of the community consider adopting recommendations from “Best Practices for Securing Zoom Meetings” and review our recommendations links via the section title above.
MS Teams Adds New Video Layouts and New Conversation Button
The Teams new video experience is currently rolling out, which will add important new features to your video calls. The main change is that Teams video calls will now start in a window separate from your main Teams window. Additionally, you can now see up to 49 users on the same screen and use the new Together Mode, which places all participants in the same virtual space.
Teams is adding a new way to start Teams channel conversations. Instead of a chat box like in 1:1 chats, you will see a New Conversation button instead. Clicking this button will reveal the chat box. Visit our Teams Guide for more details on these new features.
USU Computer Lab Available for Students
This University Student Union & IITS have partnered to offer a much-needed resource that increases equity of access to technology by providing internet, computers, and printing. The USU computer lab will be open to welcome students from 10 a.m.-4 p.m. Monday-Friday on a first-come, first-served basis.
Campus App has New Features for Fall
For Fall 2020, the Campus App is now here to make your time on campus a bit easier. The App has several fast and easy to features including the daily Covid Screening, Scan a QR Code, and your Digital ID to check-in for services. Download the App and learn more about the features below.
Cougar Courses Experiencing Near Record Usage
Given that most courses are virtual this semester, Cougar Courses has been experiencing near record usage. Currently there are nearly 1,600 active courses on the platform, and between midnight on Monday, Aug. 31, and 10 am Tuesday, Sept. 1, 94.3% (13,489) of all registered students accessed Cougar Courses.
If due to the high demand you find Cougar Courses briefly non-responsive, please wait 5 minutes and try again.
Helpdesk
Phone: 760.750.4790
Email: helpdesk@csusm.edu (fac-staff)
Email: techsupport@csusm.edu (students)
Chat: Helpdesk Teams Chat
(Instructions on how to access via Microsoft Teams)
Submit a Support Ticket
REMOTE hours of operations:
- Monday - Friday: 8:00am - 5:00pm
- Closed Saturdays/Sundays & Campus Holidays
ON-CAMPUS support is strictly by appointment:
- Monday - Friday: 10:00am - 4:00pm
Technology Loans and Onsite Support
Complete the form if you need to borrow equipment or return equipment that is no longer needed/damaged or if you are in need of of an in-person appointment for repair/replacement of CSUSM technology.
Schedule an onsite appointment
Faculty/Staff Technology Purchases
If you are considering purchasing any technology for your home office, please first
visit our list of recommended equipment and learn more about the technology purchase
request process.
Recommeded Equipment