Training & Support

• Cougar Courses and Zoom Training

  The TRC is now open - virtually. Our team of instructional designers and support team are available for 1:1 assistance from 10am to 4pm, Monday through Friday. Join us via Zoom. We are limiting the sessions to 10 minutes during the initial contact. If the help will take longer than 10 minutes, we will put you in a breakout room and another person on the team will help you.

  When we are on break, you will see a message letting you know when we will be back online.

  *We will be unavailable:

  • Thursday, April 2 from 1:00 pm to 2:00 pm

  
  If you miss one of our "Instructors New to Cougar Courses," please watch our New to Cougar Courses Workshop videos.

• Microsoft Teams Training & Office Hours

  Microsoft Teams (60 minute session) -- LOCATION: Zoom (Meeting ID: 429-303-0919) — Visit the Teams Quick Guide

  Monday, March 30th

  • Teams Training
  • 1:00 pm-2:00 pm Zoom Link

  Wednesday, April 1st

  • Teams Training
  • 12:00 am-1:00 pm Zoom Link

  Thursday, April 2nd

  • Teams Training
  • 11:00 am-12:00 pm Zoom Link

  Friday, April 3rd

  • Teams Training
  • 1:00 pm-2:00 pm Zoom Link

• Support/Contacts

  • Virtual Instruction

    Academic Technology Services
    cchelp@csusm.edu

    MS Teams for Instruction & Communication

    teamssupport@csusm.edu

  • General Technology Needs

    Faculty & Staff Support
    760.750.4790 (option 2)
    helpdesk@csusm.edu
    
    Student Technology Support
    760.750.4790 (option 3)
    sth@csusm.edu

IT Resources

Updates

Last update: Saturday, March 30th @ 10:00am

• Technical Support: IITS is providing technical support remotely for all members of the campus community. The preferred method to submit a request is via email at helpdesk@csusm.edu. You can also call 760.750.4790. For Cougar Courses and Zoom, email cchelp@csusm.edu. For MS Teams, email teamssupport@csusm.edu.
• EQUIPMENT DISTRIBUTION HAS ENDED Due to the Governor's order for individuals to stay home, IITS has ended the equipment distribution program. Please monitor this page for updates should conditions allow for the program to be restarted.

IITS Incident Technology Response Plan

Notices

BE EXTRA CAUTIOUS WITH EMAIL DURING THIS PERIOD

IITS will never ask for your username or password.

A number of bad actors are using the Covid-19 pandemic to target us for money or credentials.

Be very careful – avoid unsolicited offers, do not visit websites that seem suspicious, and make sure your computer is protected with anti-malware. If you suspect that an email is not legitimate, forward to abuse@csusm.edu and we will analyze and inform you of any actions that need to be taken.