IITS for Staff

Quick Help

• Helpdesk (default all technology support) primarily provides technical assistance via phone, email, and other online tools.
  • Monday - Friday 8am - 5pm (remote)
  • Call: 760.750.4790 or
  • Submit Ticket Online or
  • Initiate Tech Support Chat
• Video conferencing Support
• Teams Support
• Schedule an onsite appointment
  • Monday - Friday 10am - 4pm (on-campus strictly by appointment only)
  • For borrowing & returning equipment or if you are in need of an in-person appointment for repair/replacement of CSUSM technology.

Productivity Tools

• Quick Access

  • Adobe Sign (eSignature)
  • CougarApps Login
  • Office 365: Email, Excel, OneDrive, PowerPoint, Teams, Word, and more
  • Qualtrics Login
  • Search Tools: Locate Documents & Communications
  • Software Available
  • Zoom Login

• Guides & Services

  • Adobe Creative Cloud
  • Adobe Sign (eSignature)
  • CougarApps (Setup)
  • Email: Microsoft Outlook
  • Mobile App
  • Office 365: Productivity Tools
  • Phone System for Campus
  • Qualtrics: Forms and Surveys
  • Securely Storing and Sharing Files
  • Technology Purchases
  • Technology Refresh Program
  • Teams: Communication and collaboration
  • WiFi: Connecting to Campus
  • Zoom: Video Conferencing

Notices

Prior IITS Alerts & Notices

Staff Technology Loans

CSUSM continues to provide technology loans of laptops and other IT hardware to staff who require that technology to work in a virtual environment. While CSUSM strives to provide technology to students and faculty/staff in need, given fiscal and resource constraints, indicating a need does not guarantee you will receive the item. Please visit our Home Technology Loan page for more information on equipment and internet service standards.

USU Computer Lab Opening Aug. 31

Beginning Aug. 31, the USU computer lab will be open to welcome students from 10 a.m.-4 p.m. Monday-Friday on a first-come, first-served basis. (Posted 8/27/20)