CSUSM Qualtrics

Qualtrics is an easy-to-use and full-featured survey tool that is now freely available to CSUSM faculty, staff, and students. Users are required to follow campus survey policies and accessibility requirements.

Qualtrics Login

 

Features

• Quick survey builder guides the survey creation process
• Send and track participation invitations and reminders
• Display survey results, graphically and statistically
• Export data to Excel or SPSS

Support

I need help with Qualtrics:

General Qualtrics Support by a Qualtrics representative:

1. Log in to the Support Center
2. Click "Sign in with SSO"
3. Type in "CSUSM" for the organization name, and log in with your campus information.

Logging in is required for submitting Support Tickets to Qualtrics for security reasons.

Student Qualtrics Support:

Please go to the Academic Support Portal

Other Support Options:

• Step by Step Guides by Qualtrics
• Live Training by Qualtrics 
• Check out the FAQ or the Qualtrics Guides 

I need increased permissions:

• To request increased permissions, contact Qualtrics@csusm.edu

Qualtrics Community

Discuss best practices with other Qualtrics users in the Qualtrics Community. Check out the FAQ to learn more.

Qualtrics changes/upgrades

Qualtrics makes regular updates to their software that could affect functionality. Follow their upgrades page to learn more.

• Qualtrics update February 2023

  Qualtrics Legacy Single-Response Report to Be Deprecated in February 2023

  December 21, 2022 notice

  Qualtrics is planning on Deprecating legacy single-response reports.

  What is the change?

  The legacy single response report is a URL that displays a report for a single survey response. These URLs are no longer generated by any workflows in the Qualtrics platform. However, there might be users at who manually created these URLs in email triggers or email tasks, by using piped text to add the response Id into the URL. After February 18, 2023, these URLs will no longer work, and will instead return an error.

  Any email task or email trigger where the user has manually created the legacy response report URL needs to be migrated to use the new single response report solution. There are 2 ways to switch to this new solution:

  1. Create an email task via Workflows and enable the “Include Response Report” option. This will automatically include a response report link in your email.
  2. Use an embedded data field in your email task to pipe in the new single response report URL.

  This migration must be completed before February 18, 2023. Legacy single-response URLs will no longer work after that date.

• Qualtrics update January 15, 2024

  Legacy Single Response Report to be deprecated by January 15, 2024

  What is the change?
  The legacy single response report is a URL that displays a report for a single survey response. It is formatted like below: 

  https://qualtrics.com/CP/Report.php?SID={surveyId}&R={responseId}&ResponseSummary=True

  These URLs are no longer generated by any workflows in the Qualtrics platform. However, there might be users in your brand who manually created these URLs in email triggers or email tasks by using piped text to add the responseId into the URL. 

  Starting December 15, 2023, these URLs will not work for newly created responses.
  After January 15, 2024, these URLs will no longer work for any responses, and will instead return an error.
  
  What action do I need to take?
  Forward this email to users in your brand who might be manually constructing these URLs. 

  Any email task or email trigger where the user has manually created the legacy response report URL needs to be migrated to use the new single response report solution. There are 2 ways to switch to this new solution:

  1. Create an email task via Workflows and enable the “Include Response Report” option. This will automatically include a response report link in your email.
  2. Use an embedded data field in your email task to pipe in the new single response report URL. The format of the piped text is {srr://SingleResponseReportLink}

  This migration must be completed before January 15, 2024. Legacy single response URLs will no longer work after that date.
  
  What if I have questions?
  If you have a question about how to start using the new single response report solution, please visit the Email Task support page. It’s also always worth checking the XM Community to see if any other users have the same question. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please log into the Customer Success Hub. 

• Qualtrics update August 28, 2024
  We want to inform you that as of September 11, 2024, Qualtrics services will no longer be accessible in Russia or Belarus. We are making this change in connection with applicable U.S. export control and sanctions laws, and in particular OFAC’s determination restricting the provision of certain information technology and software services to Russia and the Commerce Department rule prohibiting exports of certain software to Russia and Belarus. 

   

  We also request that you please take the necessary steps to ensure that no individuals or entities from your organization are using our services in Russia or Belarus. 

   

  We appreciate your cooperation and understanding as we navigate these updates to U.S. export controls and sanctions laws. Our commitment to providing a secure and compliant service remains a top priority. 

   

  If you have any questions or need further assistance, please contact compliance@qualtrics.com.