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Instructional and Information Technology Services (IITS)

Technology Support & Equipment Requests

CSUSM continues to provide loaner technology of laptops and other IT hardware to those who require that technology to learn in a virtual environment.  While CSUSM strives to provide technology to students and faculty/staff in need, given fiscal and resource constraints, indicating a need does not guarantee you will receive the item.

Submit the form below if you:
  • Temporarily need technology equipment for a desinated amount of time.
  • Are getting your current issued device repaired by the Help Desk (faculty/staff).

Note: Since students are now on Microsoft Outlook and not on Gmail, use  username@csusm.edu to log in the form, NOT username@cougars.csusm.edu. 

Loaner Equipment Appointment Form

Not for Telecommuting Equipment
If you are a permament staff and need telecommuting equipment - please submit a request for permamently issued telecommuting technology through our Technology Refresh Program.

Help Desk Location & Hours

Kellogg Library - 2nd floor entrance
8:00 am - 5:00 pm
Monday - Friday

Frequently Asked Questions

Show All
  • Can I get my technology equipment shipped to me?
    Students living 90+ miles from campus who cannot come to campus physically can request the technology be sent to them. The mailing address must be 90+ miles from campus to qualify. 
  • I'm a faculty looking to request the Inspiration Studios or Learning Glass.
    Requests for Inspiration Studios or the Learning Glass to record lectures should be emailed to mpsrequests@csusm.edu to schedule a time to record. 
  • Home Technology Setup
    Students and faculty/staff will need to have access to a basic home technology setup in order to learn, teach, and work in a virtual environment.  A basic home technology setup includes access to a laptop or desktop computer, webcam and microphone, and Internet connectivity to access online course materials, video conferencing sessions, and online informational resources.  IITS can only provide basic hardware, specific courses and functions may have other or additional requirements that are not appropriate for this program.  If you do not have access to a computer for financial or other personal resource limitations, you can request a technology loan from IITS.  IT equipment is provided as a temporary solution and the use of the equipment may be terminated at any time.
  • Basic Home Internet Service
    Basic home internet service allows you to use CSUSM's classroom video conferencing service (Zoom) and access online systems and resources such as Cougar Courses. If your area lacks available internet providers or you cannot afford basic internet service, you may request a wireless hotspot from CSUSM.  By requesting a wireless hotspot, you attest that you currently do not have any internet service and that you lack the availability or financial means to acquire it.  Please note that a wireless hotspot can only offer basic connectivity.  Hotspots are provided as a temporary solution that may be terminated at any time.