The IITS Help Desk is open by appointment only from 10:00 am-4:00 pm, Monday – Friday.
Help Desk services include providing loaner equipment, in-person repairs, and other
technology support. All visits are by appointment only and are scheduled via the Appointment Scheduling Form link button.
Please initiate your request for on-site support by submitting a request for an appointment.
The Appointment Scheduling Form requires authentication. If you computer is not logged
into CSUSM, you will be asked to login/authenticate in order to verify your identity.
NOTE: Students using the form should remove "cougars" from their email address and use firstname.lastname@example.org, NOT email@example.com to log in.
Appointment Scheduling Form
Use this if you:
- need technology equipment loaned for home use (see below)
- want to return technology equipment
- need a repair for campus technology
Faculty Note: Requests for Inspiration Studios or the Learning Glass to record lectures should
be emailed to firstname.lastname@example.org to schedule a time to record.
Available for Faculty, Staff & Students - Please initiate your request via the Appointment Scheduling Form above.
CSUSM continues to provide technology loans of laptops and other IT hardware to those
who require that technology to learn or work in a virtual environment. In support
of this effort, CSUSM has purchased 600 new laptops for students as well as technology
available to faculty and staff. While CSUSM strives to provide technology to students
and faculty/staff in need, given fiscal and resource constraints, indicating a need
does not guarantee you will receive the item.
Home Technology Setup
|Students and faculty/staff will need to have access to a basic home technology setup
in order to learn, teach, and work in a virtual environment. A basic home technology
setup includes access to a laptop or desktop computer, webcam and microphone, and
Internet connectivity to access online course materials, video conferencing sessions,
and online informational resources. IITS can only provide basic hardware, specific
courses and functions may have other or additional requirements that are not appropriate
for this program. If you do not have access to a computer for financial or other personal resource limitations,
you can request a technology loan from IITS. IT equipment is provided as a temporary
solution and the use of the equipment may be terminated at any time.
Basic Home Internet Service
|Basic home internet service allows you to use CSUSM's classroom video conferencing
service (Zoom) and access online systems and resources such as Cougar Courses. If
your area lacks available internet providers or you cannot afford basic internet service,
you may request a wireless hotspot from CSUSM. By requesting a wireless hotspot,
you attest that you currently do not have any internet service and that you lack the
availability or financial means to acquire it. Please note that a wireless hotspot
can only offer basic connectivity. Hotspots are provided as a temporary solution
that may be terminated at any time.