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Students
Student email is managed by the campus using Gmail (Google Apps for Students).
Note for recently admitted students: Your campus email account (also referred to as your cougars email) will be created in April for Fall admits and November for Spring admits, once you have accepted your offer of admissions.
Mobile Device Setup
Student Email Guide
Student Email FAQ
- How do I find my CSUSM email address?
- Log into your myCSUSM and select Student Center.
- Student email is listed in Contact Information under Campus.
- How do I access my student email?
Students can access their email through a couple different methods:
- Gmail Login (Web-browser): https://mail.cougars.csusm.edu
- iOS / Android: Campus email can be configured on your personal or campus device by following the instructions above.
- Is my campus password also the password for my email account?
Yes, once your campus account has been activated, your Gmail account will be active and will use the same password that is used for all other campus systems/computers.
- For instructions on how to change your password please go to the Username and Password page.
- Can I add my campus email to my mobile device or personal computer?
- Can I forward my campus email to another account?
While this is possible, we advise against this practice as once this setting is enabled, the campus no longer has any control over mailflow, and we will be unable to assist with questions or issues pertaining to email sent/not received.
- Do I keep my student email after graduation?
Yes, students keep their CSUSM campus email indefinitely. If you require login help, please contact the Student Help Desk for assistance and information.
Faculty & Staff
Faculty and staff email is managed by the campus using Microsoft (Outlook, Office 365).
Mobile Device Setup
Important Update
DUO FIX: If your phone "Mail" no longer gets exchange email, first uninstall the existing CSUSM exchange account, then use the setup instructions below.
Faculty & Staff Email FAQ
- How do I access my faculty/staff email?
Faculty and staff can access their email through a few different avenues:
- Exchange Online (Web-browser): https://office365.csusm.edu
- Microsoft Outlook: Please contact Technology Support services by phone or email (helpdesk@csusm.edu / 760.750.4790) for help setting up your Outlook profile on your campus-issued computer.
- iOS / Android: Campus email can be configured on your personal or campus device by following the instructions above.
- How do I use mailman listservs?
The listserv system has undergone a major upgrade (Jan. 2022), please see here for an updated guide for list administrators: List Admin Guide
To join a mailing list (or request to join for those lists that require approval): send an email to the list subscription address, which will be in the form LISTNAME-join@csusm.edu. The subject and body of the message will be ignored, so it doesn't matter what you put there.
To leave a mailing list: send an email to the list subscription address, which will be in the form LISTNAME-leave@csusm.edu.
- How do I check emails sent to my quarantine folder?
You can view quarantined emails at any time by visiting https://protection.office.com/?hash=/quarantine. Emails in quarantine can be released to your inbox, reported as not junk, or you can simply leave them as-is.
- Release to Inbox
- The email will be sent to your inbox, and you will be able to access it
- Use caution here – if it is marked as spam, there is a good chance it is spam or phishing and may be malicious or harmful.
- Report as "Not Junk"
- Microsoft will be notified that the email is not spam and in the future, it will be sent directly to your inbox.
- Leave everything as is
- Those emails will continue to be considered spam.
- Release to Inbox
- How do I block unwanted emails in Outlook
Right-click on the Email one time. This will bring up a listing of options … choose "Junk Email". From there, select "Add Sender to Blocked Senders List."
Outlook also lets you prevent Emails from an entire domain from getting into your inbox. To do so, first open Outlook.- Click on the Tools menu, then Options.
- Choose the Preferences tab, then under Email, click on Junk Email.
- Click the Blocked Senders tab, then click Add. In the box Enter an Email address or Internet domain name to be added to the list, enter the address you want added, then click OK (the domain would be the "@" sign plus anything that follows it).
- How do I setup an out-of-office reply?
An out of office can be setup to automatically reply advising individuals that you are not in the office. Microsoft provides multiple methods for configuring this in Outlook.
If you help setting up your Out of Office, please call the Faculty Staff Help Desk at 760-750-4790.
- How to identify phishing emails
The tell-tale sign of an email scam is when someone requests your username and password. Simply put, do not respond to these types of emails.
If you have any question about the validity of an email you receive, please contact the Faculty/Staff Help Desk at 760-750-4790.
If you would like more information on Phishing, Please visit our Information Security site regarding Phishing.