Username & Password

1. Change or Setup Your Password

Please login using the link below to create or change your password. 

Password Requirements

• Must be a minimum of 15 characters, a maximum of 32.
• Does not require capital or lowercase letters or special characters.
• Must not contain simple patterns or easy-to-guess phrases (i.e. password1234)
• Must not contain any part of your full name.

Password Expiration

• Your password will expire a year from when it is created, reset, or changed.

2. Set Up Self-Service Password Recovery (Required)

Enroll an alternative/personal email address or enroll into Microsoft Authenticator in the self-service password portal so that you can recover your account in the event that you forget your password. 
Self Service Password Recovery Guide

Unable to log in? 

Contact Us!

Phone: 760.750.4790
Faculty/Staff Email: helpdesk@csusm.edu 
Student Email: techsupport@csusm.edu 

How to Protect Your Account

Passwords alone no longer provide adequate protection against cyberhacking.
DUO multi-factor authentication adds a second layer of security to your CSUSM account.
These two factors of verification include something you know – your username and password – and something you have – a phone with the DUO app or a physcial DUO key fob.

When signing into campus systems that have DUO enabled, you will be prompted to confirm your login by entering three numbers on your sign-in screen into your DUO mobile app on your mobile device or by entering the passcode displayed in the DUO mobile app (or on your DUO key fob) onto your sign-in screen.

More information about DUO and multi-factor authentication can be found on our Multi-Factor Authentication (MFA) Page.

You can help protect your identity and your information by following a few simple rules:

• Ensure you have DUO multi-factor authentication enabled on your account.
• Do not reuse old passwords.
• Don’t write down your password.
• Don’t share your password with anyone else in person, by email, or online.
• CSUSM staff or faculty will never request your password, DUO passcode numbers, or DUO push notifications.
  Please email any suspicious requests to abuse@csusm.edu.

Frequently Asked Questions (FAQ)

• What if someone is asking for my password or asking me to fill out my DUO app?

  CSUSM staff or faculty will never request your password, DUO passcode numbers, or DUO push notifications.
  Please email any suspicious requests to abuse@csusm.edu.

• I forgot my password, how do I initiate a reset or recover my account?
  Please try resetting your password through Microsoft's Password Reset Portal.
  
  If you are unable to, please fill out the following
  Account Services Request Form
  
  After your password is reset, please visit the account recovery guide to set up a recovery method for future self service password resets.
• What methods can I use to recover my account and setup a new password?
  You may specify an alternate email recovery address (not your campus email) that can be used request a password reset.  You may also elect to enter a phone number which can be used to recover your account by phone or text.
• I am an applicant and don't know my password.
  Please check the email you applied with, for an email from techsupport@csusm.edu.
  For you username and password.
  
  If you are unable to locate it please contact us at 760.750.4790 or email us at techsupport@csusm.edu.
• How will I know when it is time to change or update my password?

  Password expiration notices will be sent via email 30 days in advance.  Warnings will continue to be sent leading up to the date of your password expiration.

• What Will Happen If I Don't Change My Password Before It Expires?

  If you still have not changed your password by the third warning, your account will be disabled -- you will not be able to log into your computer, your email, my.csusm.edu, and other university systems.

• Is DUO affected by changing my password?
  No.  DUO is separate from your campus password and will persist even after a reset.
• How do I get help if I can't access my account recovery methods?

  Please try resetting your password through Microsoft's Password Reset Portal.
  
  If you are unable complete a password reset using one of the available recovery methods (alternate email or Microsoft Authenticator), you will need to contact IITS Support using one of the following ways. 
  Account Services Request Form

  or 

  Phone: 760.750.4790
  Faculty/Staff Email: helpdesk@csusm.edu 
  Student Email: techsupport@csusm.edu 
  
  After your password is reset, please visit the account recovery guide to set up a recovery method for future self service password resets.