Setting up MFA takes 10 minutes and keeps you and CSUSM secure!
MFA is sometimes called two-factor or 2-step verification. It means that when you log in, you may be required to use an additional step such as entering a code delivered to your mobile phone. It is another layer of protection for your important accounts. Once MFA is activated, you will be required to log in with both your campus password and an additional security measure.
Industry-leading tool for security - Used by federal, healthcare, financial services, education institutions, and more, Duo's 2-Step login process protects you and University services from phishing and other cyberattacks.
Protects your identity - Two methods are required to verify your identity - preventing anyone but you from logging in, even if they know your password.
Faculty and staff that need assistance should contact helpdesk@csusm.edu.
How to use DUO Push
To avoid being prompted for Duo multiple times a day, check the box “Remember me for 24 hours”
Open the Duo Mobile app
If you chose Send me a Push, click on the green bar that says “Request Waiting. Tap to Respond…”
If you chose Enter a Passcode, input the 6 digit number in your Duo app.
Click “Approve”. You will now be logged in.
How do I add multiple devices to my account?
Please go to the My Settings & Devices section in DUO to update your phone information.
What if I am using my mobile device to activate Duo and cannot scan the QR code?
If you are unable to scan the QR code because you are using the device you are trying to scan in order to activate your DUO, there is alternative way by sending a code to your CSUSM email:
1. When you are prompted in the CSUSM app, click "Take me to Duo mobile"
2. Next, you will be prompted to scan the QR code, but since you are on the mobile device and cannot scan it, click the link Email me an activation link instead.
3. Please input your CSUSM email address to send the code to. Once you receive that code, please input that code on the following screen. You will then have activated Duo!
Duo gave me a prompt "We have detected some security issues with your device"
If you are getting prompted by Duo at the bottom of the Duo Mobile app, click "Fix Now"
It will show exactly what the issue is (below is an example of iOS being out of date)
Below explains the importance of updating the OS version of your phone to ensure attackers cannot exploit vulnerabilities.
What if I don't have a cellular connection?
The DUO app has a feature that will give you a special number to input for offline use.
