Duo Multi-Factor Authentication (MFA)

DUO multi-factor authentication (MFA) is an additional method of verifying your identity and protecting your information when you log into  CSUSM sytems and websites. 

All students, staff, and faculty accessing CSUSM systems and application are required to use multi-factor authentication. 

• I Need to Set Up DUO

  Self Service DUO setup is currently available for newly admitted students.  Current Students, Staff and Faculty, please  review the " I Need Help with DUO" information.

  Step 1: Log in to your MyCSUSM

  Step 2: Click on DUO Self Enrollment, located under Quick Links.

  

  Step 3: Select Register Smartphone with app in the How do you want to enroll in MFA? menu.

  Step 4: At the bottom of that screen, select the mobile phone number that you will use for DUO.

  Step 5: Click Enroll

   

  Step 6: Follow the instructions to download the DUO mobile phone app and enroll in DUO.

  
• How do I know if DUO is setup correctly?

  If already enrolled,  Log in to your MyCSUSM to the DUO self enrollment page.  You will see this message.  Click the “check DUO setup"

  

  

  1. Send a push (recommended)

  

  2. Push any key when responding to the phone call

  3. Send enter a passcode:

  

  

  If you get an error at any point in the process, please check additional information on this page or contact the help desk.

• I Got a New Phone and Need to Reset DUO

  You can add your new phone by going to "My Settings and Devices" at the DUO prompt and following these instructions: https://guide.duo.com/add-device

  NOTE:  If you're adding a new device to replace one that you previously activated for Duo Push, don't select the Duo Push authentication method on this page unless you still have the original device. If you don't have the original device, but you have a new device with the same phone number, then you can authenticate with a phone call.

  My Settings & Devices

  

• I am Locked Out of DUO
  If you're locked out of DUO, please wait 90 minutes and try logging in again.

   

  After 90 minutes have passed, if you are using DUO push and getting locked out, try to use the Passcode method instead. 

   

• I Need Help with DUO

  If you encounter any issues enrolling in Duo, including the error message above, please:

  1. fill out our DUO Identity Verification Form. 

  DUO Identity Verification Form 

    2. Once the form is submitted, our staff will review the submission and attempt to verify your identity using our verification tool.  If successful, we will contact you using the provided email address to send updates regarding your request.

  Chat: Helpdesk Teams Chat (Instructions on how to access via Microsoft Teams)
  Email: helpdesk@csusm.edu (fac-staff)
  Email: techsupport@csusm.edu (students)
  

  Phone: 760.750.4790

More Information

• Where do I go to install the app on my Mobile Device?
  • Get App for iOS (App Store)
  • Get App for Android (Google Play)
• Do I need a smartphone to use Duo?

  A smartphone is the easiest and most convenient way to use DUO, but If you have no smartphone, your smartphone is too old (iOS 10 and older or Android 5 and older), or you would prefer not to use your personal smartphone with the Duo Mobile app, you may request a hardware token (key fob) to use instead.  Please make arrangements to go to the helpdesk to request a key fob.  Make sure to bring your campus ID when you come to pick it up.

  Faculty/Staff : helpdesk@csusm.edu

  Students : techsupport@csusm.edu

• What Happens If I Lose or Forget My Phone?

  If you lose your phone or suspect it has been stolen, contact the helpdesk immediately. The team can disable your phone from being able to authenticate with multi-factor authentication and can assist you with logging in with another method.

  Chat: Helpdesk Teams Chat (Instructions on how to access via Microsoft Teams)
  Email: helpdesk@csusm.edu (fac-staff)
  Email: techsupport@csusm.edu (students)

  Phone: 760.750.4790

• How do I allow my Duo on my browser to remember me for 12 hours?

  To avoid being prompted by Duo multiple times a day, select the checkbox next to Remember Me for 12 hours during log-in.

  Due to some technical limitations on Remember Me for 12 hours:

  • It won’t carry over between different computers, or when switching between web browsers (from Chrome to Firefox, for example).

  • It may not carry over between different internet providers, campus services, if you block cookies, or are using Incognito mode.

  

• What if I need to change my phone number?

  Please fill out this MFA Identity Verification Form. Once the form is submitted, our staff will review the submission and attempt to verify your identity using our verification tool.  If successful, we will contact you using the provided email address to send updates regarding your request to modify MFA settings.

  DUO Identity Verification Form

   

• What if I cannot scan the QR code?

  If you are unable to scan the QR code for any reason, there is alternative way by sending a code to your CSUSM email:

  1. When you are prompted in the CSUSM app, click "Take me to Duo mobile"

  

   

  2. Next, you will be prompted to scan the QR code, but since you are on the mobile device and cannot scan it, click the link Email me an activation link instead.

  

   

  3. Please input your CSUSM email address to send the code to. Once you receive that code, please input that code on the following screen. You will then have activated Duo!

  

• Duo gave me a prompt "We have detected some security issues with your device"

  If you are getting prompted by Duo at the bottom of the Duo Mobile app, click "Fix Now" 

   

  It will show exactly what the issue is (below is an example of iOS being out of date)

   

  Below explains the importance of updating the OS version of your phone to ensure attackers cannot exploit vulnerabilities.

  

• What if I don't have a cellular connection?

  The DUO mobile app has a feature that will give you a special number to input for offline use. 

  

• If you require assistance from an administrator

  Please fill out this MFA Identity Verification Form. Once the form is submitted, our staff will review the submission and attempt to verify your identity using our verification tool.  If successful, we will contact you using the provided email address to send updates regarding your request to modify MFA settings.

  MFA Identity Verification Form