Skip Navigation
CSUSM logo
Instructional & Information Technology Services
Help & Support
Services & Applications
Teaching & Learning
IT Strategic Plan
About Us

Quick Help


Prior IITS Alerts & Notices

 Cougar Courses Generated Emails Temporarily Blocked

From 12:00 pm to 12:20 pm on Monday, 9/21, the email address Cougar Courses utilizes to forward emails of announcements and forum message posts was blocked by Microsoft due to an excessive number of emails sent during that period. Messages sent by the Cougar Courses email address during that time could not be retrieved.   

(Posted 09/22/20)

Zoom New Security Measures Pushed to November

Zoom had announced that starting September 27th, 2020, it would require that all meetings have a Passcode or Waiting Room enabled. Zoom has now provided an updated plan that has pushed the date of these security udpates from September 27th to November.

In November, the campus will be able to introduce select security requirements that will ensure all meetings have at least one of the following applied: passcode, waiting room, "only authenticated users can join." Therefore, no major changes should be expected to the platform until November.  

(Posted 09/21/20)

Cougar Courses Messages Delayed

On the evening of Tuesday, September 15 IITS received notifications from instructors that Cougar Courses messages were not being received. On Wednesday, September 16 IITS technicians began investigating what was causing the issue. The investigation found that there were two scenarios causing the issue. The first is a change in the Moodle upgrade that impacted the prioritization of forum posts. IITS has implemented an adjustment to the schedule processing to make forum post emails a higher priority. The second is the sheer number of email messages being sent based on changes made to the default forum settings. Some courses had the setting changed to "forced subscription" or "optional subscription" for regular conversational forums (not the News Announcement Forum). These changes generated over 27,000 messages in 24 hours, and as a result, Microsoft saw these messages as spam and blocked the system account a number of times. IITS is advising all instructors to keep the forum subscription configured to the default of "optional subscription".

Zoom to Require New Security Measures

Beginning on September 27th, Zoom will require that all meetings have a Passcode or Waiting Room enabled.  CSUSM also recommends that all members of the community consider adopting recommendations from “Best Practices for Securing Zoom Meetings” and review our recommendations links via the section title above. (Posted 09/02/20)

Fall Technology Information for Faculty

IITS would like to share eight important technology updates and tips that will be crucial in ensuring your virtual semester gets off to a good start.  (Posted 8/13/20)

USU Computer Lab Opening Aug. 31

Beginning Aug. 31, the USU computer lab will be open to welcome students from 10 a.m.-4 p.m. Monday-Friday on a first-come, first-served basis. (Posted 8/27/20)

MATLAB Now Available for Free Licensed Download

MATLAB and all of its add-on products is licensed by CSUSM for free download by all faculty and students.  For more information and download the product(s), please visit the CSUSM MATLAB page. (Posted 8/19/20)

Faculty Technology Loans

CSUSM continues to provide technology loans of laptops and other IT hardware to faculty (tenure-track and lecturers) who require that technology to teach or work in a virtual environment. While CSUSM strives to provide technology to students and faculty/staff in need, given fiscal and resource constraints, indicating a need does not guarantee you will receive the item. Please visit our Home Technology Loan page for more information on equipment and internet service standards.  (Posted 8/10/13)