IITS for Faculty
Quick Help
- Helpdesk (default all technology support) primarily provides technical assistance via phone,
email, and other online tools.
- Monday - Friday 8am - 5pm
- Call: 760.750.4790 or
- Submit a Ticket Online or
- Initiate Tech Support via Teams Chat
- Cougar Courses Help (email)
- Canvas Information
- Teams Support Email
Technology Loans
Request equipment loans to support your learning (webcams, laptops, etc.)
Meeting recordings in Teams Now Saved on Onedrive and Sharepoint
Your Teams meeting recordings will now be saved on Sharepoint and Onedrive rather than on Stream (like they used to). The recordings play through a new version of Stream. Learn how this change affects your recordings. And visit our Stream guide for more on utilizing this tool.
Reconnecting to Campus Technology
IITS will be working hard to support our community's return and respond to all requests for assistance, but given the numerous ongoing projects (e.g. upgrading 60 classrooms), the expected amount of support requests, and the possibility for unexpected challenges, we ask for your patience and good will.
Productivity Tools
- Adobe Creative Cloud
- Adobe Sign (eSignature)
- Blackboard Ally
- CougarApps (Setup)
- Cougar Courses - Guides
- Email: Microsoft Outlook
- Generative AI & Copilot
- GIS - ArcMap & ArcGIS
- Inspiration Studios (iStudios)
- Mobile App
- Office 365: Productivity Tools
- Phone System for Campus
- Qualtrics: Forms and Surveys
- Securely Storing and Sharing Files
- Technology Purchases
- Technology Refresh Program
- Teams: Communication and collaboration
- WiFi: Connecting to Campus
- Zoom: Video Conferencing and Instruction
Notices
IITS will be upgrading campus network equipment during spring break (March 18-21) alongside engineers from Deloitte as part of the CSU Common Network Initiative equipment refresh plan. CNI's mission is to maintain the baseline network infrastructure of CSU campuses. This equipment upgrade will begin early each morning and will cause short-term interruptions in wired and wireless connectivity on a building-by-building basis. View the building schedule