IITS will be working hard to support our community's return and respond to all requests for assistance, but given the numerous ongoing projects (e.g. upgrading 60 classrooms), the expected amount of support requests, and the possibility for unexpected challenges, we ask for your patience and good will.
Due to the number of technical support issues associated with the Return to Campus, IITS will not be able to respond to in-office requests for several days. If you encounter any issues with your laptop or other wireless devices that require technical assistance, IITS will provide in-person support from a temporary outdoor Help Desk in the Craven Circle area for both walk-up and drive up support.
Hours will be Monday, Aug. 2nd at 9am – 5pm.
If there is sufficient demand, IITS may continue to offer this service on Tuesday. Updates will be posted to this alert.
Return to Campus -- Week of August 2nd
As you return to your campus office, you should anticipate your technology will require time for updates and may run into other small issues before operating as expected/normal.
Issues to expect include old passwords blocking you from logging in, wireless connectivity issues, and overdue software patches being applied on your computer.
Please visit the IITS Reconnect to Campus website for more on what to expect.
CSUSM has been working on upgrading many of our classrooms to better support different
modes of instruction for Fall 2021 and beyond.
Specifically, we are in the process of installing cameras, microphones, and digital whiteboards to support Live and Online courses. We are also replacing faculty lectern chairs (seen below) and lecterns to better accomodate instructor preferences.
This short preview video demonstrates the tracking capabilities of the new camera system as well as the new microphones and digital whiteboard. These new tools can improve student classroom experience, especially for students attending the class remotely.
The following list includes questions and concerns that have been raised with IITS leadership via the Academic Senate or Technology Policy Advisory Committee (TPAC).
Faculty may also submit new items of inquiry or general concern via the form provided below and IITS will respond.