myCSUSM
IITS for Faculty
Quick Help
- Helpdesk (default all technology support) primarily provides technical assistance via phone,
email, and other online tools.
- Monday - Friday 8am - 5pm
- Call: 760.750.4790 or
- Submit a Ticket Online or
- Initiate Tech Support via Teams Chat
- Cougar Courses Help (email)
- Canvas Information
- Teams Support Email
Technology Loans
Request equipment loans to support your learning (webcams, laptops, etc.)
Meeting recordings in Teams Now Saved on Onedrive and Sharepoint
Your Teams meeting recordings will now be saved on Sharepoint and Onedrive rather than on Stream (like they used to). The recordings play through a new version of Stream. Learn how this change affects your recordings. And visit our Stream guide for more on utilizing this tool.
Reconnecting to Campus Technology
Visit our Reconnect to Campus page for information on common issues related with your technology not being operational
for over a year.
IITS will be working hard to support our community's return and respond to all requests for assistance, but given the numerous ongoing projects (e.g. upgrading 60 classrooms), the expected amount of support requests, and the possibility for unexpected challenges, we ask for your patience and good will.
Productivity Tools
Keep Teaching at CSUSM (Virtual Instruction Guide)
- Adobe Creative Cloud
- Adobe Sign (eSignature)
- Blackboard Ally
- CougarApps (Setup)
- Cougar Courses - Guides
- Email: Microsoft Outlook
- GIS - ArcMap & ArcGIS
- Mobile App
- Office 365: Productivity Tools
- Phone System for Campus
- Qualtrics: Forms and Surveys
- Securely Storing and Sharing Files
- Technology Purchases
- Technology Refresh Program
- Teams: Communication and collaboration
- WiFi: Connecting to Campus
- Zoom: Video Conferencing and Instruction
Notices
Fall Classroom Upgrades
CSUSM has been working on upgrading many of our classrooms to better support different
modes of instruction for Fall 2021 and beyond.
Specifically, we are in the process of installing cameras, microphones, and digital
whiteboards to support Live and Online courses. We are also replacing faculty lectern
chairs (seen below) and lecterns to better accomodate instructor preferences.
. 
This short preview video demonstrates the tracking capabilities of the new camera system as well as the new microphones and digital whiteboard. These new tools can improve student classroom experience, especially for students attending the class remotely.
