IITS for Students

Quick Help

• Help Desk (default all technology support) primarily provides technical assistance via phone, email, and other online tools.
  • Monday - Friday 8am - 5pm (remote)
  • Call: 760.750.4790 or
  • Submit a Ticket Online or
  • Initiate Tech Support via Teams Chat
• Cougar Courses Help (email)
• Teams Support
• CougarBot (chat general questions)
• Request Equipment or Make an On-site Appointment
  • Monday - Thursday 10am - 4pm (on-campus strictly by appointment only)

Quick Software Downloads

Licensed for student usage.  Also see Quick Access list for additonal software.

• Microsoft Office 365
• Adobe Creative Cloud
• Zoom
• Campus Mobile App

Productivity Tools

• Quick Access

  • Adobe Creative Cloud
  • Blackboard Ally
  • CougarApps (Online Software)
  • Cougar Courses Login (online courses)
  • Duo (multi-factor authentication)
  • Email Inbox (campus email account)
  • File Sharing & Storage
  • Free Internet & WiFi
  • MyCSUSM Student Center (Degree planning & scheduling)
  • Office 365 (licensed for students)
  • Software Available (licensed for students)
  • Teams (chat, video, and file collaboration)
  • Zoom (video and chat conferencing)
  • MATLAB (licensed for students)

• Guides

  • Campus ID (Digital ID)
  • Cougar Courses Help Guides
  • CougarApps Guides
  • Duo Guide
  • Email guides
  • Mobile App
  • MyCSUSM Guide
  • Office 365 Installation
  • Scanning Documents & Creating Presentations Using Your Phone

Notices

Prior IITS Alerts & Notices