CougarBot is CSUSM's chatbot, or virtual assistant. During 2018/19, we piloted CougarBot, and now we are gradually expanding the tool to eventually support all current students. With CougarBot, you can text message questions 24/7 and get immediate responses. And when the bot doesn't have the answer yet, a human will assist.
You gain access to CougarBot through a welcome message sent to your mobile phone. That message introduces CougarBot, explain its capabilities, and also gives you the opportunity to opt-out of receiving messages. From then on, you can interact with CougarBot using the same phone number from the initial message.
If you want to resume using CougarBot, then simply text #unpause to the initial phone number you received CougarBot texts from.
If you no longer have CougarBot's number, please email firstname.lastname@example.org and request to be opted back into the bot.