CougarBot is CSUSM's chatbot, or virtual assistant. During 2018/19, we piloted CougarBot, and now we are gradually expanding the tool to eventually support all current students. With CougarBot, you can text message questions 24/7 and get immediate responses. And when the bot doesn't have the answer yet, a human will assist.
You gain access to CougarBot through a welcome message sent to your mobile phone. That message introduces CougarBot, explain its capabilities, and also gives you the opportunity to opt-out of receiving messages. From then on, you can interact with CougarBot using the same phone number from the initial message.