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Forgot Password

If you are unable to log in and have your username, please self-reset your password by entering
your username at https://sanctuary.csusm.edu/chpass/forgotPW.asp and answering the security
questions. If this doesn’t work, you have two options.

Come to the Student Technology Help Desk (located on the 2nd floor of Kellogg Library) with
your campus photo ID and we can reset your password for you. Our hours are posted at http://
www.csusm.edu/sth/about/hours.html. We will need to see a valid campus photo ID before resetting your password.

If you are unable to come to the Student Technology Help Desk, email a legible photograph of your
Driver’s License (with your Driver’s License number blocked out) to sth@csusm.edu and your request
will be escalated to a staff member who will verify your identity, reset your password, and email
that password to the address from which you requested the password.

NOTE: The password we set for you is temporary. You will need to set your password to a
permanent one at https://sanctuary.csusm.edu/chpass/ and wait 15 minutes before your campus
email synchronizes your account. Also, make sure to answer at least 3 of the security questions as
you change your password so you have access to reset your password in the future.

Password Self-Service (Challenge Questions)

Students can answer security questions to reset a forgotten password online, no matter what time of the day or night the password needs reset.  You can take advantage of this new process by setting up the answers to your security questions ahead of time.  That way, if you forget your password in the future, you will get redirected automatically to the questions without having to come into the Helpdesk.  To set up your security questions, visit www.csusm.edu/password.   Once you login, you'll be prompted to the page where you can answer any three of the security questions.  Instructions to do so are on the page, plus a short how-to video is available.

As long as you answer your security questions correctly in the future, you¿ll be able to create your new password, even at 3:00 a.m.  (Please note:  If you forget the answers to your questions, you will have to come to the Faculty/Staff Helpdesk, 2nd floor of Kellogg Library, with your campus ID to get a new password.  After obtaining the new password, you will then have to log into the password change page to review and update your questions.)

When using the security questions to change your password, you will generate a 24-hour password.  Please change that password to something that you can remember.  The link to change your password is also found at www.csusm.edu/password.  Once you have changed your password, your new password should take effect on all machines immediately. Your network login password may take approximately 5 minutes.

What Makes a Valid Password?

All passwords must have the following to be valid:

   •  At least eight characters in length
   •  At least one lower case letter
   •  At least one upper case letter
   •  At least one number
   •  Cannot use words that can be found in a dictionary

There are a number of good ways for creating valid passwords. You can use a word, but substitute numbers for some of the letters (e.g., "Spider" becomes "Sp1d3r") or remove vowels from a word (e.g., "Mammoth2014" becomes "Mmmth2014").  

Can I Share My Password?

No. Sharing passwords is a violation of the Computer Equipment Access Policy.  By sharing your password with anyone, you are giving that person access to your email, my.csusm.edu, and other confidential resources to which you have been granted access.

Programs Affected by Password Change

When you change your password, it might not affect all your applications for which you have passwords, as some applications that have their own passwords.  The programs listed below ARE affected by a password change:

Login and Network
Webmail
my.csusm.edu
CougarCourses
CougarApps
Box