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Username and Password FAQs

Why Does My Password No Longer Work?

If you are trying to log in with your 9-digit ID and default password, it will no longer work (for security purposes). If you answered challenge questions, you can go to the password change page ( and click on the "Forgot Your Password?" link. This will take you to the challenge questions and walk you through changing your password.  If you did not answer your challenge questions, you will need to come to the Student Tech Help Desk with a campus ID or  fill out our online pasword reset form Student Password Reset Form

Where Can I Find My Username?

If you are a new student, you will need to set up your account. To do so, log in to with your 9-digit ID and your temporary password. Click on the link under "Network Password" (the one that says, "Change Your Password Now").  This will redirect you to the page where you can set up your account.  Log in (again) with your 9-digit ID and temporary password. Follow the instructions to update your challenge questions and change your password. Your new student campus username will be listed on the webpage.

If you forgot your campus username, go to the campus home page ( and use the search box in the top part of the page. Type in your name then hit enter, and a box appears (“Departments and People”) with your name and your campus username.

Password Self-Service (Challenge Questions)

Students can answer security questions to reset a forgotten password online, no matter what time of the day or night the password needs reset.  You can take advantage of this new process by setting up the answers to your security questions ahead of time.  That way, if you forget your password in the future, you will get redirected automatically to the questions without having to come into the Helpdesk.  To set up your security questions, visit   Once you login, you will be prompted to the page where you can answer any three of the security questions.  Instructions to do so are on the page.

As long as you answer your security questions correctly in the future, you will be able to create your new password, even when the Help Desk is closed.  (Please note:  If you forget the answers to your questions, you will have to come to the Faculty/Staff Helpdesk, 2nd floor of Kellogg Library, with your campus ID to get a new password.  After obtaining the new password, you will then have to log into the password change page to review and update your questions.)

When using the security questions to change your password, you will generate a 24-hour password.  Please change that password to something that you can remember.  The link to change your password is also found at  Once you have changed your password, your new password should take effect on all machines immediately. Your network login password may take approximately 5 minutes.

What Makes a Valid Password?

All passwords must have the following to be valid:

   •  At least eight characters in length
   •  At least one lower case letter
   •  At least one upper case letter
   •  At least one number
   •  Cannot use words that can be found in a dictionary

There are a number of good schemes for creating valid passwords. You can use a word, but substitute numbers for some of the letters. (Example password:  Spiderman becomes Sp1d2rm3n)

Can I Share My Password?

No. Sharing passwords is a violation of the Computer Equipment Access Policy.  By sharing your password with anyone, you are giving that person access to your email,, and other confidential resources to which you have been granted access.

What Accounts Will I be Using my Username and Password?

Once you have activated your username and created your own password you will be using that information for all your campus accounts. These include:

  • Mycsusm
  • Webmail
  • Cougar Courses
  • Library Services
  • Advising Appointment
  • Wireless Network
  • CougarApps
  • Campus Computers