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Facts & Stats

data iconNovember 2018

IITS  collects and reports on service metrics to help analyze trends and overall performance of services and processes.  The service metrics and measurement reports align to the IT Strategic Plan goal to provide increased transparency and to better inform the campus community about system usage trends over time.

  • As of this month there are 86 employees working in IITS.  

Server Status Monitoring

Check to see if servers are offline for maintenance or experiencing technical difficulties.

Server Status


Support Tickets

The IITS Help Desk supports the entire campus community by providing phone, walkup and self-help service options.  The following table shows tickets activity for the past month. 

Ticket Area Opened Closed
Help Desk Tickets for Students 352 344
Helpdesk Tickets for Fac/Staff 485 476
Classroom Tickets Fac/Staff 92 87

Campus Servers and Storage

number virtual computers

80% of Refresh Computers Deployed

The IITS Help Desk has deployed systems quickly and efficiently each year since the refresh program began in 1994. IITS supports approximately a total of 4300 cmputers across campus.   Progress for this year - 870 computers were purchased this year and 700 computers have been installed/deployed, this is an 8% increase from last month. The project is on track to be completed in February 2019.  

computers to refresh chart


Campus App Activity

The Campus App is supported by IITS and provides access to many helpful applications. The following list shows the monthly usage for the top 3 areas accessed in the Campus App:

#1 - Most popular link is Cougar Email ( 10,146 )

#2 - Checking the message Center  ( 5,951 )

#3 - Parking/Purchase a day pass ( 5229 )

Also for this month, 83,089 App Homescreen visits, 671 myCSUSM visits and 60,113 visits to Cougar Courses. 


campus app as of August 2018


stats iconFall 2018 Semester Stats

Security - Spam and Phishing

  • Almost 98,000 phishing emails were quarantined.
  • About 72,000 phishing emails were sent to junk email folders.
  • There were over 4,000 incidents of malware detected in campus  emails. 


  • IITS Supports over 3,800 email mailboxes with a total storage of about 15 TB of data.
  • The campus community primarily uses Microsoft Office 365 Outlook to manage their emails.  
  • The campus users read a total approaching 7.5 Million emails read per semester which is approximately 50 emails per person per business day.  

Qualtrics Surveys 

  • Since the start of Fall 2018, 55 students, 77 staff and 172 faculty created surveys.
  • During the Fall semester, there were 921 surveys created and 39,773 responses were collected.

Accessibility and Instructional Materials

  • Over 15,000 webpages and web content are checked for common accessibility issues on a twice monthly basis.
  • The number of students using the etext service has grown by 43% in the last 2 academic years. 
  • In Fall 2018 IITS processed over 300 books.
  • IITS currently supports 62 students registered in 430 courses for Fall 2018.

Media Delivery

  • The # of recordings viewed has been a steady increase throughout the past 4 semeters. 
  • For Fall 2018 there were 50,688 recordings viewed and 4,391 recordings watched.
  • 27,719 hours were spent watching media recordings
  • There were 1,398 presentations recorded and 
  • 592 hours spent watching the presentations 

Web Conferencing

  • There were over 3,000 web conferences using Zoom
  • The total # of meeting minutes almost 900,000.  

data iconCompare from Year to Year

Most frequent web search terms in 2018:

  1. library
  2. Parking
  3. Cougar Apps
  4. Career Center
  5. Nursing
  6. Academic Calendar
  7. 25Live
  8. Writing Center
  9. Financial Aid
  10. Commencement

Campus Phone System

IITS serves the campus community providing office phones, voicemail, fax lines, modem lines, mobile devices, conference services, classroom phones, and operator services.

(These are Year to Date Totals)

# of Outbound Telephone Calls


# of Inbound Telephone  Calls


Support Includes

  • 1900+ Desk Phones
  • 300+ Cell Phones

Campus Wi-Fi Statistics

Unplanned wireless outages are rare at CSUSM.  Additional trends for network usage are the following:

iPhone or Android?

  • 40% of all devices that connect to the CSUSM network are iPhones. 
  • The total number of Android devices connected to the network was significantly lower for this month compared to the same month in 2017 (dropped by about 50%).

Top Applications Used

  • The trend continues to be that Netflix and Instagram are the top applications utilized by the campus community, followed by YouTube.

Network Usage Statistics

  • Total inbound network traffic was  337.0T and the total  outbound 46.8T ( similar to last year at this time). 
  • The most popular indoor spot on campus to connect to the wi-fi is the Kellogg Library. 
  • For outdoor wireless usage, the most used area for outdoor wi-fi connections is the USU rooftop patio. 

Technology Support Services

  • Mon - Thurs 7:00 am - 7:00 pm
  • Friday 8:00 - 5:00 pm
  • Closed Sat/Sun & Campus Holidays