IITS collects and reports on service metrics to help analyze trends and overall performance of services and processes. The service metrics and measurement reports align to the IT Strategic Plan goal to provide increased transparency and to better inform the campus community about system usage trends over time.
Check to see if servers are offline for maintenance or experiencing technical difficulties.
The IITS Help Desk supports the entire campus community by providing phone, walkup and self-help service options. The following table shows tickets activity for the past month.
|Help Desk Tickets for Students||352||344|
|Helpdesk Tickets for Fac/Staff||485||476|
|Classroom Tickets Fac/Staff||92||87|
The IITS Help Desk has deployed systems quickly and efficiently each year since the refresh program began in 1994. IITS supports approximately a total of 4300 cmputers across campus. Progress for this year - 870 computers were purchased this year and 700 computers have been installed/deployed, this is an 8% increase from last month. The project is on track to be completed in February 2019.
The Campus App is supported by IITS and provides access to many helpful applications. The following list shows the monthly usage for the top 3 areas accessed in the Campus App:
#1 - Most popular link is Cougar Email ( 10,146 )
#2 - Checking the message Center ( 5,951 )
#3 - Parking/Purchase a day pass ( 5229 )
Also for this month, 83,089 App Homescreen visits, 671 myCSUSM visits and 60,113 visits to Cougar Courses.
IITS serves the campus community providing office phones, voicemail, fax lines, modem lines, mobile devices, conference services, classroom phones, and operator services.
# of Outbound Telephone Calls
# of Inbound Telephone Calls
Unplanned wireless outages are rare at CSUSM. Additional trends for network usage are the following: