IITS collects and reports on service metrics to help analyze trends and overall performance of services and processes. The service metrics and measurement reports align to the IT Strategic Plan goal to provide increased transparency and to better inform the campus community about system usage trends over time. As of this month there are 84 employees working in IITS.
Check to see if servers are offline for maintenance or experiencing technical difficulties.
The Campus App is supported by IITS and provides access to many helpful applications. Cougar Courses (58,844 visits) is the most popular feature used by students in the App.
The following list shows the monthly usage for the top 3 areas accessed in the Campus App:
Also for this month there were 79,393 App Homescreen visits and 280 myCSUSM visits.
IITS serves the campus community providing office phones, voicemail, fax lines, modem lines, mobile devices, conference services, classroom phones, and operator services.
|# of Outbound Telephone Calls||422,260|
|# of Inbound Telephone Calls||260,897|
The total number of page views was 15,789,723 with a total of 2,261,941 uniques sessions.
There were just short of 950,000 searches done this year, below are the search statistics:
Top search terms this year:
Top 3 websites navigated or searched in 2018:
Unplanned wireless outages are rare at CSUSM. Additional trends for network usage are the following: