myCSUSM
About OCR
Mission
The mission of the Office of Conflict Resolution (OCR) is to help the CSUSM community build, support and sustain a culture of care, respect and resolution.
By addressing Other Conduct of Concern (OCC) and behavior that disrupts our learning, living and working environments, we endeavor to reduce and resolve conflicts, through services and support that foster a welcoming environment. The mission aids OCR in supporting the overall purpose of student success at CSUSM, while aiming to facilitate success for faculty, staff and administrators, all who contribute to a caring CSUSM culture. It also facilitates our alignment with CSU to create a culture of respect and professionalism in all aspects of work, living and education.
The Office of Conflict Resolution expects to accomplish its mission by supporting CSUSM’s strategic plan. Addressing OCC and behaviors such as bullying, intimidation, verbal aggression and microaggression is a part of our institutional responsibility to cultivate equity and accountability, while offering opportunities to access inclusive, respectful and caring environments.
OCR is designed to work collaboratively with the campus community through a series of approaches grounded in cultural humility, trauma-informed practices and a Relational-Cultural Paradigm that helps to establish, strengthen and sustain a culture of respect, belonging, care and resolution.
Vision
The vision of the Office of Conflict Resolution is aspirational.
The vision of the Office of Conflict Resolution is aspirational. OCR endeavors to build upon a culture of care, respect and resolution at CSUSM by working together with the campus community to diminish, and eventually remove, barriers that impede and/or erode campuswide care and the overall success of students, staff, faculty and administrators.
The major tenets of the vision, LUCIDA, are aligned with aspects of the strategic plan. LUCIDA stands for:
- Lead with care – We cultivate and nurture ways of engaging that consider the individual and collective experiences of the CSUSM campus community.
- Untap the true power of CSUSM – We recognize the value that all students, administrators, faculty and staff bring to CSUSM and encourage those gifts and skills to be used and shared with CSUSM to enhance the learning, living and working experience of the campus community.
- Challenge ourselves – We stretch and grow to reach new understanding and possibilities within ourselves and across our community.
- Inform and inspire – We are open to original ideas, creative expression and innovative and transformative ways to resolve and manage conflict at CSUSM.
- Dismantle barriers – We work to reduce factors that impinge upon the inalienable right to exist and belong, that diminish our individual and collective humanity and negatively impact how we come together.
- Adapt – We welcome opportunities to explore, examine and deal with change in ways that encourage authentic care across the CSUSM community.
LUCIDA works toward creating and facilitating safer and more hospitable environments of working, learning and living at CSUSM. It emphasizes an intentional, relational, trauma-informed and growth-producing approach to address OCC and other harmful behaviors in support of the greater CSUSM community.
Values
The Office of Conflict Resolution values CARATS³:
- Cultural humility - We self-reflect and self-critique to understand and address our biases.
- Accountability - We are taking responsibility for the impact of our words and choices.
- Relational-cultural paradigm - We emphasize the importance of and value in relationships.
- Awareness - We are engaging in a manner that demonstrates understanding of trauma-informed approaches.
- Transformation - We are examining ways to optimize support, care, respect, and resolution at CSUSM.
- Support and Sustain Success - We provide support and sustain success for students, faculty, staff and administrators.
We value CARATS³ because the people of CSUSM are important. CARATS³ is one way to develop an enduring culture of care, respect and resolution and to demonstrate that this is where care lives.