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Cougar Care Network


Due to the impact of the coronavirus (COVID-19), the Dean of Students Office has transitioned to remote services to ensure continuity of services and to provide ongoing support for all CSUSM students and the campus community.

Ways to Virtually Connect with Us

  • Email -
  • Phone - 760-750-7627
  • Virtual Front Desk (must download the Microsoft Teams app)
  • Cougar Question Mart (August 31-Sept 2)
  • Contact a member of Cougar Care Network (Emails for specific staff can be found on the Dean of Students website in the About section (left margin), under Meet the DOS Team.)
  • Follow us on Instagram

We appreciate your understanding during this unprecendented time.

Resources for support during Coronavirus/COVID-19 crisis (updated 7/13/2020)

CSUSM cares about our students' success. We believe students should have information, resources and support needed to ensure their personal and academic success. 

Cougar Care Network (CCN) provides information, connection to resources, advocacy and support for students dealing with personal, academic, financial or other challenges which may adversely affect their academic success and/or collegiate experience. 


Students can self refer by dropping in to the Dean of Students Office Virtual Front Desk or by contacting Cougar Care Network at (760) 750-7627 or via email at

Faculty and Staff

Members of the campus community (faculty and staff ) are encouraged to refer students early for support and resources. All referrals are received and reviewed by a Cougar Care Network team member who will then connect students to the appropriate department or resource.

Most students will receive support from one of the following areas:

  • CARE Manager (Dean of Students Office)
  • Centers for Learning and Academic Success Services
  • Disability Support Services (DSS)
  • Personalized Academic Success Services (PASS)
  • Special Groups (ACE, CAMP, DSS, EOP, FYOB, PASO, TRIO SSS, Veterans)
  • Student Health and Counseling Services
  • Title IX/Discrimination, Harassment, and Retaliation
  • University Police Department 

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CCN Referral Form

COVID-19 Reporting Form

Cougar Care Network
Dean of Students Office

Office location: University Student Union (USU) 3500

Telephone: (760) 750-7627
Fax: (760) 750-3387


CSUSM as One - Welcome to Fall 2020