Service, Streamline, and Stewardship
In 2020, we consolidated various processes with Corporation and strengthened internal controls, streamlined the processes. This project aligned our processes with our Fiscal Stewardship initiatives.
Now that we are back in the swing of things, our changes are being tested. We will now move to phase II which will continue to streamline, focusing on the customer experience while maintaining controls. To align with Strategic Plan Objective 4.6: “Create a humanized culture of service that focuses on the experience rather than on the transaction, process or policy.” Over the next year, we will dive deeper into the customer experience.
View our Project Charter.