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MANAGEMENT
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MANAGEMENT
IT Strategic Plan

Mobile First Perspective

Mobile access via an app or responsive website is becoming the default means of accessing information & services.  Across the university, departments are looking at mobile apps and hosted services, often with an eye to their own relationships with students.  The CSUSM Mobile App will serve as a common university-wide platform and a mobile strategy should be part of every conversation related to new campus systems and online services.

Big Ideas (3-5 years)

  • Personal communication via mobile device
  • Mobile discount cards
  • Digital ID
  • Better integration with campus and community resources through mobile device
  • Hard line phone going to mobile - soft phone that moves with the user

Campus Connection

  • Prospective students and Community - makes the campus accessible with the touch of a button - provides information, access to online services, and serves as an essential point of connection to the campus
  • Accessible Technology
    Initiative (ATI): using mobile devices and technology in a
    universally designed way to deliver programs, services, and activities to all students, staff, faculty and the community
  • Mobile wayfinding app to provide relevant location-based content to students
  • Cougars Affordable Learning Materials (CALM) -  affordable learning solutions & materials
  • Mobile advising
      • Name chosen by user
      • Follows you while you're
        at CSUSM
      • Flexible
      • Like "Siri" but it learns you

What is IITS already doing related to Mobile First Perspective?

  • CSUSM App - Modo Mobile Platform - offering service and transactional functions that will make students' lives easier
  • PeopleSoft - MyCSUSM available to students using GreyHeller on mobile devices
  • Responsive Website Design - provide CSUSM users with an optimal viewing and interaction experience across a wide range of devices

Who else might we need to bring into a conversation about Mobile First Perspective?

  • Students
  • Faculty
  • Identity management
  • Network
  • Information Security

What may need to be expanded in terms of services, systems, etc. if Mobile First Perspective surfaces as a key area of focus from campus stakeholders?

  • WiFi bandwith and coverage for more users/services
  • Internal resource security

What are our internal assets and challenges to meet Mobile First Perspective needs, if adopted?

  • Wifi
  • Need to shift meet accessibility standards
  • Converting existing systems to be mobile ready

What are people asking for? What issues are IITS aware of?

  • Mobile Application (mobile ready sites)
  • Security (issue)
  • Online resources
  • Books
  • Reports - dashboards
  • Mobile payments
  • Concerned about 'convenience fees'
  • AR in the Classroom
  • Ability to report issues through app (example: facilities) technology help

What other trends overlap?

  • Learning Management System
  • Artificial Intelligence
  • Classroom based technology
  • Single Sign On
  • Personalization + convienence based content

mobileDownload the visual chart (PDF)

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