Strategic Planning Trends and Themes

• Personalization
• Machine Learning
• Online Learning & Experiences
• Identity Management
• Focus on Customer Service
• Supporting Research
• Next Generation Learning Environment
• Unified Communications Platform
• Strategic Alliances
• Technology Enhanced Classrooms
• Open Educational Resources (OER)
• Software as a Service
• Mobile First Perspective
• Self Service
• IT Training
• Non-Traditional Support
• Data Analysis & Decision Making
• Digitalization
• Breaking Down Silos
• Security Privacy
• Hybrid & Cloud Computing
• Virtual Reality