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MANAGEMENT
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MANAGEMENT
IT Strategic Plan

Non-Traditional Support

Our student population, as well as faculty/staff, have expectations of services evolving.  Standard operating strategies built around a Monday through Friday, 8am to 5pm support structure, have already reached obsolesce.  Developing appropriate levels and types of service, available seven days a week, will be the expectation and the norm.  Technologies like Machine Learning may be able to fill some of the need, but CSUSM and IITS in particular will need to develop a strategy to support students, faculty and staff.

Big Ideas (3-5 years)

  • On demand mobile "2-taps" to resources
  • CSUSM Geek Squad Service - technology support that comes to the end user
  • 24-Hour Library Access
  • Cougar Courses - live chat
  • Geolocation Proximity Alerts
  • Virtual Campus Tours
  • Machine Learning  FAQ
  • Personalized IT Space in mobile app
  • Bring Your Own Device (BYOD) open labs

 

Campus Connection

  • Awareness to campus
    Operations + Services
  • Academic Excellence - Personalization - personal student centered learning environment
  • Accessibility
  • Knowing Audience (New visitor vs. returning)
  • Community Engagement + Personalization

What are people asking for? What issues are IITS aware of?

  • Immediate response
  • Self-Service

What other trends overlap?

nontradiDownload the visual chart (PDF)

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