myCSUSM
Your Account:
skip to main content
skip to section navigation
Enabling & Supporting Self Service
Self-service provides a single connection point, or portal, where students, faculty, staff and administrative can manage their personal and professional information anywhere, anytime. For higher education, this translates to a better-informed, better-connected community.
- Recognizes that often people want to find their own solutions using universally available tools
- Expectations for self service – 24/7, immediate access to solutions/response, more methods (online docs, automated, chat)
- Students, faculty, staff and administrative doing more to manage their personal and professional information anywhere, anytime (cloud storage)
- Single point of contact, service catalogs, robust online reference, and automated self-help tools
Big Ideas (3-5 years)
- Internal IITS
- Data (Reports)
- Service catalog - detailed descriptions for services provided to the campus community
- Machine Learning - streamlined processes - Chatbots
Campus Connection
Academic Excellence - 1.2 Provide interactive and applied learning opportunities
Student Life - 2.3 Offer seamless services and single contact points for student services
Campus Climate - 3.2 Deliver service-oriented and efficient administrative processes
Student Success
What is IITS already doing related to Self Service?
- Forms
- Online help & info
- Software Center
- Cougar Apps
- Password Change
- E-Advising
- Delivery Method MDM JAMF
Who else might we need to bring into a conversation about Self Service?
- Faculty, Staff and Students
What may need to be expanded in terms of services, systems, etc. if Self Service surfaces as a key area of focus from campus stakeholders?
- Delivery Methods
- Infrastructure
What are our internal assets and challenges to meet Self Service needs, if adopted?
- Culture -> awareness of self help
- Outreach Adoption
- Outdated Content
- Training
- Security Privacy
- Listening
What are people asking for? What issues are IITS aware of?
- Self Sufficiency
- Just in Time Information
What other trends overlap?
- Tableau Data/Dashboards
- IT Training
- Personal Geotrack Biometric
- Non-traditional service
Download the visual chart (PDF)
Please note: this content is visual in nature and may not be accessible to certain audiences. The HTML webpage has been optimized to be an accessible equivelent of the visual content.