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25Live Support

25Live FAQ

  • How do I gain access to the 25Live Event Portal?

    To gain access to the 25Live Event Portal you are required to attend a 25Live Training session.  You may register on the 25Live Training page.  Please note that access to the event portal is restricted to current Faculty and Staff, as well as students who have been designated as requestors by a recognized student organization.
  • How do I get to the 25live Event Portal?

    For direct access, you can make a bookmark in your browser to:  https://25live.collegenet.com/pro/csusm

    We recommend you use Mozilla Firefox version 3 or higher or Google's Chrome Browser.  Please do not use Internet Explorer.

  • What is my username and password?

    • Faculty and Staff:  Use your standard campus credentials.  Faculty and Staff accounts are not activated until you have attended a 25Live training.
      • Campus Username (do not use '@csusm.edu')
      • Campus Password (updates with your regular password changes)

     

    • Recognized Student Organizations:  Please contact your Student Life and Involvement Center Coordinator for the organizations login information.  
  • Using the Chrome browser I see messages saying, "This page contains the following errors:"

    If you see the above error, you must clear the cache from Google Chrome using the following steps.

    1. Click the menu icon in the top right hand corner of the screen.
    2. Select “History and recent tabs” or “History” from the drop-down menu.  A new window will open.
    3. Click on “Clear browsing data…” and a small window will pop up with a list of items with check boxes.
    4. Click/Check the boxes for “Cookies and other site and plugin data” and “Cached images and files” all others can be left alone.
    5. Then click the “Clear browsing data” button.   
  • How can I see events that I have requested?

    If you want to see a list of events:

    1. Sign in to the 25Live Event Portal.
    2. Click the "Events" tab at the top of the portal.
    3. Click the "Pre-Defined Searches" tab.
    4. In the list of Custom Groups on the right side of the page click "Events You have Requested" this will fetch either a List or Calendar view (depending on the tab selected) of the events that you have requested.

    NOTE: by default the List view will show only "Current and Future Events." If you would like to see ALL of your events, or a different date range click the "Dates" field to change.

     If you would like to see a calendar of your events (for printing):

    1.     Sign in to the 25Live Event Portal.
    2.     Select the Calendar view using the tab on the far right, just below the "Help" button.
    3.     Once in the Calendar view you can use the "Showing" drop-down list to select "Events you have Requested"
    4.     You can then use the "Dates" option to the right of the showing drop-down to control the time-frame that you are viewing.
  • How do I post events to the Campus Calendars?

    Campus calendars can be selected while you are creating the event in 25Live or by eding the event after it has been saved.  The Publish to Calendar section can be found towards the end of the form. 

    • Scroll to the “Publish to Calendar” section and select only the appropriate calendars.
    • Once confirmed, your listing should populate to the CSUSM.edu
    • Please note that once it is posted, you are responsible for making sure the listing stays up to date with the correct information
    • Publishing to Campus Calendars and Campus Announcements Guide