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Rights & Responsibilities

Patient Righs & Responsibilities

As a Student Health and Counseling Services patient, you have the Right to:

  • Be treated with respect, consideration and dignity.
  • Be given privacy during discussion, examination and treatment.
  • Be provided information regarding your diagnosis, treatment and prognosis in language you understand.
  • The confidential treatment of all medical records, approval or refusal of the release of medical records, except when otherwise required by law.
  • Receive reasonable continuity of care and know the names and title of those participating in your care.
  • Participate in decisions involving your care, except when such participation is contraindicated for medical reasons.
  • Be informed of SHCS’s availability of services.
  • Change providers, if other qualified providers are available.
  • Express suggestions and/or grievances to the SHCS Director; by filling out a patient feedback form on the SHCS campus website or via patient suggestion boxes located in the reception area, counseling waiting area, and check out.
  • Make an informed decision to decline diagnostic evaluations or treatments to the extent permitted by law, including formulating Advanced Directives and accept responsibility for the outcome of such decisions.

 As a Student Health and Counseling Services patient, you are Responsible for:

  •  Providing complete and accurate information, to the best of your ability, about your health, any medications taken, including over-the-counter products and dietary supplements, and any allergies or sensitivities.
  • Inform SHCS of living will, Advance Directive, Medical Power of Attorney, or other information that could influence care.
  • Arriving on time for appointments and canceling appointments ahead of time if you cannot make them.
  • Following the agreed upon treatment plan prescribed by your provider and participating in your care.
  • Providing up-to-date, complete emergency contact information.
  • Checking campus email for information regarding past visits or test results.
  • Accepting personal financial responsibility for any services at the time of service.
  • Return borrowed equipment in good condition.
  • Understand and accept the consequences of refusing or not complying with treatment plan.
  • Ask for clarification whenever you don’t understand the medical information or instructions provided.
  • Behaving respectfully toward all healthcare professionals and staff, as well as other patients and visitors.
  • Abstaining from the use of cell phone during your visit. Video, photos and sound recordings are prohibited.