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Cougar Courses

Help with Cougar Courses

  • Assistance with Username and Password
  • Check the student or faculty guides below.
    • If you can't find the answer there, email  Be sure to provide the course name and section number as well as specific details of your issue.
  • View the schedule and register for one of our live Cougar Courses workshops here.
  • TRC Virtual Office Hours: 10 am to 4pm, Monday through Friday. Join us at When you first enter you will be placed in a Waiting Room until someone is available to assist you. Once someone is available, we are limiting the sessions to 10 minutes if there is a queue. If the help will take longer than 10 minutes, we will put you in a breakout room and another person on the team will assist you. When we are on break, you will see a message letting you know when we will be back online.


Many instructors are planning to use Zoom for live lecture and/or recording microlectures. Our "Get Started Using Zoom" guide provides information for common questions, using for live meetings, and how to record course content.

Secure Zoom Meetings

As a majority of businesses around the world have moved to working virtually, there have been a massive increase in attacks on Zoom, often referred to as "Zoom bombing". Review information on how to "Secure Zoom Meetings" from our Information Security Team.

Search Tips:

1. Use the Type field to narrow the list to show only faculty or student guides.

2. Select one or more categories to narrow your search.

3. Click the triangles at the top of the Category column to sort the entire list by category. You'll need to check All in the categories filter.

4. To see all of the Frequently Asked Questions, click the triangle at the top of the Label and Link column.

Label & Link Type Category
***Student FAQs*** Student Basics
Logging in to Cougar Courses Student Basics
Shortcuts for Navigating Cougar Courses Student Basics
CSUSM Student Resources and Services Student Basics
Using the Text Editor Toolbar Student Basics
Export Cougar Courses Calendar Student Basics
View your Activity Logs Student Basics
Track Your Completion of Course Activities Student Basics
Self Enrollment in Community Student Basics
** FAQs About CC Basics Faculty Basics
Logging in to Cougar Courses Faculty Basics
Shortcuts for Navigating Cougar Courses Faculty Basics
Use the Online Course Template Faculty Basics
View as a student Faculty Basics
Using the Text Editor Toolbar Faculty Basics
Using PoodLL video recorder Student Basics
Using PoodLL voice recorder Student Basics
** FAQs About Course Setup Faculty Course Setup
Checklist for Updating an Imported/Restored Course Faculty Course Setup
Import Course Content Faculty Course Setup
Backup and Restore Course Content Faculty Course Setup
Modify Your Blocks Layout Faculty Course Setup
Make Your Course Visible (Available/Show) Faculty Course Setup
Set course format to Weekly (dates) Faculty Course Setup
Move Items or Topics/Weeks Faculty Course Setup
Set Course Start/End Date Faculty Course Setup
Change Dates for Activities in One Location Faculty Course Setup
** FAQs About Course Management Faculty Course Management
Completion Progress Block Faculty Course Management
Attendance Activity Faculty Course Management
Track Activity Completion Faculty Course Management
Set up Appointment Schedules Faculty Course Management
Restrict Access to Activities Using Conditions Faculty Course Management
Add Course Users or Change a User's Role Faculty Course Management
Enable Self Enrollment in Community Faculty Course Management
Show Students Their Own Activity Logs Faculty Course Management
** FAQs About Resources Faculty Adding Resources
Add Files Faculty Adding Resources
Add Labels to Organize Your Content Faculty Adding Resources
Add Links (URLs) Faculty Adding Resources
Add File Folders Faculty Adding Resources
Add Pages to Your Course Faculty Adding Resources
** FAQs about Groups Faculty Groups
Best Practices for Group Work Faculty Groups
Create Groups and Groupings Faculty Groups
Group Self-Selection Faculty Groups
** FAQs About Quizzes Faculty Quiz
Create a Quiz Faculty Quiz
Adaptive and Interactive Quizzes Faculty Quiz
Create Quiz Questions Faculty Quiz
Create Audio, Video or Image Response Questions Faculty Quiz 
Setup an Essay Question Response Template Faculty Quiz
Add Questions from the Question Bank Faculty Quiz
Import MC and TF Questions from Word (Aiken type) Faculty Quiz
Import Questions Using Respondus Faculty Quiz
Taking a Quiz in Cougar Courses Student Quiz
Respondus LockDown Browser (Student Guide) Student Quiz
Respondus Lockdown Browser and Monitor (Instructor Guide) Faculty Quiz
Grade Essay Questions Faculty Quiz
Add Extra Time or Change Quiz Timing for 1 or More Students Faculty Quiz
Correct and Re-Grade Questions Faculty Quiz
Quiz Results, Responses and Statistics Faculty Quiz
** FAQs About Assignments Faculty Assignments and TurnItIn
Create Turnitin Assignment Faculty Assignments and TurnItIn
Turnitin Instructor Guides - Similarity Report Faculty Assignments and TurnItIn
Turnitin Instructor Guides - Commenting Tools Faculty Assignments and Turnitin
PoodLL Video Recording Assignments Faculty Assignments and TurnItIn
PoodLL Audio Recording Assignments Faculty Assignments and TurnItIn
Create  Assignments Faculty Assignments and TurnItIn
Which Assignment Type and Options to choose? Faculty Assignments and TurnItIn
Assignment Grader Faculty Assignments and TurnItIn
Manage Assignment Submissions Faculty Assignments and TurnItIn
** FAQs About Forums and Blogs Faculty Forums and Blogs
About Forums Faculty Forums and Blogs
Set up and Grade OUBlogs Faculty Forums and Blogs
Set up Forums Faculty Forums and Blogs
Turn Off Forum Auto Subscribe Faculty Forums and Blogs
Crafting Online Forums: Guiding Questions and Rubric Faculty Forums and Blogs
Grade Forums Faculty Forums and Blogs
Email Replies to Forum Posts Faculty Forums and Blogs
Tools and Apps for Student Projects and Presentations Faculty Communication Tools
Post an Announcement Faculty Communication Tools
Communication Options in CC Faculty Communication Tools
Adding a Zoom Activity to your Course  Faculty Communication Tools
Getting Started with Zoom Faculty Communication Tools
iClicker Classic Student Registration Faculty Student Response Systems
** FAQs About Gradebook Faculty Gradebook
Extra Credit Grade Items Faculty Gradebook
Import Grades from Excel Faculty Gradebook
End of Semester Gradebook Tasks Faculty Gradebook
Use Questionnaire to Survey Students Faculty Collaborative Activities
Create a Glossary Activity Faculty Collaborative Activities
Setup and Grade OU Wikis Faculty Collaborative Activities
Workshop for Peer Evaluations Faculty Collaborative Activities
Perusall  Faculty Collaborative Activities
Drop the Lowest Grade Faculty Gradebook
Create and Grade Negative Grade Items Faculty Gradebook
Create Manual Grade Items Faculty Gradebook
Enter Grades Manually Faculty Gradebook
Create Categories (req. for weighted gradebook) Faculty Gradebook
Glossary for students Student Collaborative Activities
Submitting a File to an Assignment Student Assignments and TurnItIn
Submitting Online Text to an Assignment Student Assignments and TurnItIn
Submitting a PoodLL voice recording assignment Student Assignments and TurnItIn
iClicker Student Registration in Cougar Courses Student Student Response Systems
Email Replies to Forum Posts Student Forums and Blogs
Forum Subscription and Tracking Student Forums and Blogs
Posting and Replying to a Forum Student Forums and Blogs
Getting Started with Zoom Student Media Tools
Tools and Apps for Student Projects and Presentations Student Media Tools
Using OU Wiki Student Collaborative Activities
Using the PoodLL Video Recorder Student Media Tools
Using the PoodLL Voice Recorder Student Media Tools
Adding a Profile Picture Student Basics
Turnitin - submissions, viewing similarity report and feedback Student Assignments and TurnItIn