Transition from Peer to Supervisor
As a new supervisor, you will encounter many new challenges. You’ll quickly learn
that your technical expertise is of little help to you in the midst of managing people
problems and productivity issues. It’s not what you say that people pay attention
to, it’s how you say it. You’ll face the scrutiny of co-workers who may be thinking,
“Why was he/she promoted?” Establishing yourself as someone people will listen to,
respect, collaborate with and follow is not an easy task. New knowledge and skills
are required. This class examines the basic supervision skills, behaviors and attitudes
you need to transition successfully from a peer to a supervisor.
- Become a supervisor who has willing followers
- Recognize the differences between a contributor and a leader
- Learn the basics of defining and assigning work
- Start off on the right foot with your direct reports
- Effectively supervise former peers
- Establish productive relationship management
Management Basics for New Supervisors
In the last 20 years, the rapid rise of technology and globalization has created more
change in the world of work, regardless of the industry, than all of history. Successful
leaders must understand the impact of this change on the company and on employees
as well. To become a successful supervisor, you will need to understand the big picture
before you can begin dealing with the details of people and productivity issues. This
class will help you understand your role as it relates to the overall organization
and help you begin building the traits of an effective leader.
- Define the leader of today
- Understand the evolution of business and its impact on your company today
- Learn what you need to know to be in business in five years
- Balance the three critical components of the supervisor’s job
- Understand the role of interdependence on business success
Managing Within the Law
Managers and supervisors make decisions every day that can have significant legal
implications. This class will highlight some of the relevant laws and their application
to the daily operations and functions of a manager, including preventive employment
practices, harassment situations and health and safety guidelines.
- Avoid workplace violence and misconduct
- Prevent harassment and discrimination
- Handle drug and alcohol abuse in the workplace
- Understand different legislations such as Title VII, ADA and FMLA
- Create an environment of mutual trust and communication
A key responsibility of a supervisor is to manage employee performance. This class
will help you better understand what an effective performance management system is,
its purpose, elements and processes, and what your role is in making that system effective.
Discussions will focus on the steps needed to identify, encourage, improve and reward
employee performance as well as the link between the performance management system
and the other human resource systems, specifically, training and compensation.
- Set clear goals and standards for performance
- Identify and measure tasks appropriately
- Document employee performance and identify development needs
- Deal more effectively with difficult performance appraisals
- Create an environment of clear expectations and results
Effective Communication Skills
As a manager, your ability to effectively communicate with your staff is key to a
successful and productive department or team. The ability to influence and motivate
people whose values, styles and ability to listen are different than yours is a skill
that may not come easily, but can be learned. You’ll have the opportunity to assess
your own communication styles and perceptions and see how they translate to interactions
with your staff and others.
- Apply techniques for active listening, giving and receiving feedback and questioning
- Get beyond the barriers to your own listening filters
- Communicate with more clarity and confidence
- Recognize how verbal and nonverbal communication affects your message
- Communicate with more power and influence
Goal Setting and Time Management
As your responsibilities change and increase, you will be dealing with many new people.
Your supervisor’s expectations of your performance will also be an added challenge.
In this class, you’ll discover how to apply both effective goal-setting techniques
and time management practices for you and your staff. You’ll also learn how to maintain
a balance between your new professional and personal responsibilities.
- Identify where and how your time should be spent and its effect on your staff
- Deal with conflicting priorities and projects with reduced stress
- Set and communicate clear project priorities and goals to your staff
- Effectively balance your personal and professional life in your new role
Cultural Competency for the Workplace
Cultural competency begins and ends with knowing yourself and understanding how your
own cultural values impact your perceptions of others, both on the job and in your
personal life. Participants will have an opportunity to develop a personal cultural
perception profile as a benchmark for reflection which is essential to a continuous
learning process. Explore how individual values affect individual and group decisions
and increase awareness of social influences on the formation of a team’s attitudes,
beliefs, values and perceptions.
Coaching and Feedback
Providing specific, relevant and appropriate feedback to an employee can be the most
difficult and important aspect of being a manager. It’s been said, “If you mastered
no other management skill than the ability to give feedback, you’d be a good manager.”
This class will provide you with tools to conduct positive, results-oriented discussions.
- The importance of feedback
- Identify and eliminate the performance gap
- Apply conflict resolution strategies
- Deliver feedback that will result in win/win situations