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Extended Learning

Extended Learning

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In partnership with ed2go, CSUSM Extended Learning offers an extensive catalog of affordable workforce training programs that you can complete 100% online and on your own schedule. Gain the skills and industry certifications you need to start or advance your career in high-demand fields. Learn from industry experts in a flexible, self-paced format and get personalized support from a dedicated student advisor. Enroll anytime and receive a certificate of completion from CSUSM Extended Learning after successfully completing your program. Some program fees include a voucher for the certification exam.

Medical administrative assistants play a key role in healthcare settings, which is why it’s one of the fastest growing jobs in San Diego County. The fully online course will prepare you to work as a Certified Medical Administrative Assistant (CMAA), designated by the National Healthcareer Association (NHA).

NHA logo

Prepare for medical administrative roles

Learn about medical terminology, medical records, healthcare laws, what it's like to work in a healthcare office and more

Learn from the best

Classes are taught by experienced and professional healthcare instructors

Prepare for certification

This course prepares you to sit for the NHA Certified Medical Administrative Assistant exam

Join a growing field

Burning Glass estimates that demand for medical assistants and other healthcare support roles in San Marcos will grow by 29% over the next decade

Program Details

    Course Dates Registration

    Certified Medical Administrative Assistant

    Start any time

    CMAA Registration

    Course Details

    • Classes held online
    • Classes are self-paced and completed in 6 months or less
    • Program fee is $1,595
    • Learn from industry experts in a flexible, self-paced format
    • Get personalized support from a dedicated student advisor

    Fee Includes

    • Vouchers for the CMAA exam


    Please note: All rates are subject to change without notice.


    Course Objectives

    • Prepare to take the Certified Medical Administrative Assistant (CMAA) exam
    • Master multitasking as it relates to scheduling appointments, processing insurance requests, maintaining records and corresponding with patients
    • Learn best financial practices for a medical center
    • Master the fundamentals of medical terminology and ethical best practices
    • Understand the basics of working with medical documents, medical billing, and coding processes

    Course Topics

    • Becoming an Administrative Medical Assistant
      • Qualities of a medical assistant, working in ambulatory healthcare settings, the healthcare team
    • Managing Stress and Improving Communication
      • Types of communication and barriers to effective communication; patient interview techniques
    • Law, Ethics and Healthcare
      • Health Insurance Portability and Accountability Act (HIPAA), Americans with Disabilities Act (ADA) and Occupational Safety and Health Administration (OSHA); ethical guidelines for healthcare providers
    • Improving Your Medical Office
      • The reception area and the medical receptionist; opening and closing the facility
    • Computers in The Ambulatory Care Setting
      • Use of computers in the medical office; safeguarding Electronic Medical Record (EMR), Electronic Health Record (EHR) and Protected Health Information (PHI)
    • Telecommunications and Patient Scheduling
      • Patient portal and scheduling methods; dealing with irate patients
    • Midterm
    • Medical Terminology: Word Parts, Plurals, Abbreviations
      • Importance of medical terminology; understanding word parts: roots, prefixes, suffixes
    • Managing Medical Records
      • Electronic, paper and hybrid medical records; SOAP notes, Release of Information (ROI) and Personal Health Record (PHR)
    • Written Communication
      • Working with medical documents and records; medical transcriptionist/medical scribe
    • Medical Billing and Coding: An Overview
      • Health insurance terms; code sets: ICD-10-CM/PCS, CPT, HCPCS Level II
    • Daily Financial Practices
      • Improving patient payments; claims denial strategies, accounts receivable and accounts payable
    • The Administrative Medical Assistant as Office Manager
      • Qualities of an office manager; Clinical Documentation Improvement (CDI) 
    • Final

    Nancy Smith
    Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.

    LaTisha Cottingham
    LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a long-term care establishment that is based out of Alabama.

  • FAQ

    What do medical administrative assistants do?

    According to NHA, medical administrative assistants primarily work in the “front office” of a medical practice or healthcare facility. Their duties may include coordinating practice correspondence, maintaining files and scheduling appointments.

    What’s the difference between a clinical medical assistant and a medical administrative assistant?

    Clinical medical assistants primarily deal with clinical procedures and patient care, while medical administrative assistants oversee organizational tasks, such as scheduling, managing records and checking in patients.

    Do medical administrative assistant need certification?

    The healthcare environment operates on the basis of professionalism, precision and dedication to patient welfare. Medical assistant certification may be required for many jobs. Earning a CMAA establishes a medical assistant as a caring, responsible professional who has undergone a study and assessment program to validate their credentials.

    In what facilities do medical administrative assistants work?

    Medical assistant commonly work in medical practices, such as physicians' offices, outpatient clinics, and other healthcare facilities, according to the BLS.

    What services do you offer to active military, veterans and dependents?

    Please visit our military and veteran services page to learn how we can help.

    Call Now:

    (855) 520 - 6806



Job opportunities for medical assistants are projected to grow by 23% overall by 2028

Read more

– Bureau of Labor Statistics

– Bureau of Labor Statistics

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