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CSU Compliance Training

CSUSM is committed to pursuing its academic mission in compliance with established federal, state, and local rules, regulations, policies and procedures. By ensuring compliance, not only does our institution become a safer place to work and learn, but we also lower the risk of being financial penalized, including loss of funding for important research opportunities.

Many of the university's compliance trainings are required for all employees, while some are dependent upon an employee's responsibility and access.

Required Compliance Trainings

  • Audience: All employees including student assistants
  • Frequency: Annually
  • Estimated time: 45 minutes
 
  • Audience: Non-supervising employees
  • Frequency: Every 2 years
  • Estimated time: 1 hour
 
  • Audience: Supervisors (inluding MPP's, staff leads, and employees who oversee student assistants)
  • Frequency: Every 2 years
  • Estimated time: 1 hour
 
DATA SECURITY AND FERPA
  • Audience: All employees
  • Frequency: Annually for those with access to level 1 data; Every 3 years for all others
  • Estimated time: 1 hour
 

Criteria Based Compliance Trainings

  • Audience: Designated employees, MPP's, and Principal Investigators
  • Frequency: Ever 2 years
  • Estimated time: 25 minutes
 
  • Audience: Designated campus security authorities
  • Frequency: Annually
  • Estimated time: 15 minutes
  • Course contact: Candace Bebee, FAS Vice President's Office
 
  • Audience: Employees and volunteers with frequent, direct contact with minors
  • Frequency: Once
  • Estimated time: 45 minutes
 
  •  Audience: Employees and volunteers operating a vehicle for university business
  • Frequency: Every 4 years
  • Estimated time: 45 minutes
  • Visit Safety, Health and Sustainability for course information.
 
  • Audience: Trainees, supervisees, volunteers, or individuals with access to protected health information as part of their job duties
  • Frequency: Annually
  • Estimated time: 25 minutes
 


CSU Learn: Frequently Asked Questions


CSU Learn: Troubleshooting

  • Error Messages

    I tried logging in to CSU Learn, but I received an error message on my web page (such as Status 404 – Not Found).

    Please try clearing your cache and cookies.

    Alternatively: Switch to a different browser or use incognito mode in your preferred web browser.

    For required compliance courses, you must first "REGISTER" (or "RE-REGISTER" if you have completed the course previously). The system will then allow you to "START" the training.

  • I completed a course but it's not marking as "complete" OR the activity isn't launching.

    These both commonly occur due to browser issues.

    • Clear your browser cache, and then log back in to CSU Learn before attempting to troubleshoot. Alternatively, try using incognito mode in your preferred browser.
    • For courses that are not showing as "complete," please allow at least 30-60 minutes for the system to update completion data. If it's still displaying as incomplete, then try the following options:
    • When launching the training, ensure that you selected the “RETAKE” option. Retaking a training will successfully register your renewed completion in the system.
    • If you selected the “REVIEW” button, the system will not register any renewed completion data for your training.
    • Make sure you have pop-ups enabled for your CSU Learn website.
    • Ensure that all sections of the training have been marked as “complete” within the training window.
    • Click on all links provided within the training prior to closing the window.
    • It may also be an issue with the activity itself. Contact HR and let them know about the problem for further assistance.
    • View "How to Complete an Assigned Task"
  • I can't find or access a particular page or perform a certain task.

    Most pages and tasks are controlled by security permissions set by your administrator. If you are unable to do something, it is probably because you do not have the proper permissions. Contact Human Resources with the name of the page or task you would like to access.

  • Additional recommendations:

    • Chrome or Firefox browsers work best with CSU Learn.
    • If your Browser causes errors, try clearing your cache and cookies.
    • Alternatively, try switching to a different browser or using incognito mode.
    • Enable pop-ups on your browser. CSU Learn utilizes pop-up windows for most training.
    • When renewing a training, select register and then click the start button. If the option is available, select the restart option.
    • In each training, click on every available link prior to closing the window in order to ensure that the system properly processes your completion data.
    • Contact Human Resources for further assistance.
  • Who is my system or learning administrator, and how do I contact them?

    Human Resources can be contacted at hr@csusm.edu or at 760-750-4418.