CSU Compliance Training

CSUSM is committed to pursuing its academic mission in compliance with established federal, state, and local rules, regulations, policies and procedures. By ensuring compliance, not only does our institution become a safer place to work and learn, but we also lower the risk of being financial penalized, including loss of funding for important research opportunities.

Many of the university's compliance trainings are required for all employees, while some are dependent upon an employee's responsibility and access.

Required Compliance Trainings

Criteria Based Compliance Trainings

CSU Learn: Frequently Asked Questions

• What is CSU Learn?

  CSU Learn contains several required compliance training courses, and more than 75,000 online lessons, videos, e-books, and classes.

   Available content includes, but is not limited to:

  • Customer Service
  • Microsoft Office
  • Project Management
  • Time Management
  • Leading Teams

  • Accounting and Finance Essentials
  • Professional Effectiveness
  • Difficult Conversations
  • Verbal/Written Communications
  • Many other useful lessons, e-books, and classes

   

• How can I login to CSU Learn?

  Visit the csu.sumtotal.host and log in using your CSUSM credentials.

• Why must I take required online compliance courses?

  The CSU requires that faculty, staff, and student employees take certain courses to comply with state and university requirements that are driven by federal law, state law or CSU policy. A majority of these courses will be automatically assigned and are required at various intervals listed above.

  For further information regarding these laws and policies that make these courses required, we encourage you to learn more by visiting the Chancellor's Office website CSYOU Compliance Training for CSU Employees. 

• I received an email asking me to complete a training that I have completed in the past. Do I need to take this training again?

  Yes, some training must be renewed regularly. To retake a training, select "RE-REGISTER" and then hit the "START" button. If the option is available, select "RETAKE".

• I need to exit a course before completing it. How do I pick up where I left off?

  Some courses feature a “RESUME” feature. Once the training has started again, simply select “RESUME” to pick up where you left off.

  Some courses have a navigation panel that you can use to jump forward or back as needed. Note the name of the last sections you completed and, when you reopen the training, click on the section directly following that.

  For other courses, your only option is to click forward through the pages or videos.

• I just completed an activity, but where do I print out my certificate?

  All completed activities are available via the transcript tile on the dashboard.

  In your transcripts, click the certificate icon next to your training course in order to print your certificate of completion.

• I went to transcript, but I don’t see my completed activity.

  Change the drop-down option near the top of the window from “Date Range” to “ALL” to see all completed activities.

  If you recently completed the training, please allow at least 30-60 minutes for your completion data to be processed and displayed in your transcript.

  Refer to "I completed a course, but it’s not showing as 'complete'.  What should I do?" for additional troubleshooting tips.

• Can I take my compliance training on my phone?

  No, compliance content is not available by phone. However, compliance courses can be taken on a tablet via a native browser.

• I want to complete a career development course later; can I save it to my dashboard?

  You can save courses to view or complete later by selecting the favorite icon next to the title of the course. Later, the course will be directly accessible from the “Recently Viewed” page, accessible from your dashboard.

• Whom should I contact with any other questions I have about CSU Learn?

  Human Resources can be contacted at hr@csusm.edu or at 760-750-4418.

• Looking for something else?

  Are you looking for information on something else? Try exploring CSU Learn’s online help!

  CSU Learn online help has hundreds of topics that can give you both an introductory and in-depth look at concepts and features that might be available to you.

  Guidance on exploring Learning Opportunities.

CSU Learn: Troubleshooting

• Error Messages

  I tried logging in to CSU Learn, but I received an error message on my web page (such as Status 404 – Not Found).

  Please try clearing your cache and cookies.

  Alternatively: Switch to a different browser or use incognito mode in your preferred web browser.

  For required compliance courses, you must first "REGISTER" (or "RE-REGISTER" if you have completed the course previously). The system will then allow you to "START" the training.

• I completed a course but it's not marking as "complete" OR the activity isn't launching.

  These both commonly occur due to browser issues.

  • Clear your browser cache, and then log back in to CSU Learn before attempting to troubleshoot. Alternatively, try using incognito mode in your preferred browser.
  • For courses that are not showing as "complete," please allow at least 30-60 minutes for the system to update completion data. If it's still displaying as incomplete, then try the following options:
  • When launching the training, ensure that you selected the “RETAKE” option. Retaking a training will successfully register your renewed completion in the system.
  • If you selected the “REVIEW” button, the system will not register any renewed completion data for your training.
  • Make sure you have pop-ups enabled for your CSU Learn website.
  • Ensure that all sections of the training have been marked as “complete” within the training window.
  • Click on all links provided within the training prior to closing the window.
  • It may also be an issue with the activity itself. Contact HR and let them know about the problem for further assistance.
  • View "How to Complete an Assigned Task"

• I can't find or access a particular page or perform a certain task.

  Most pages and tasks are controlled by security permissions set by your administrator. If you are unable to do something, it is probably because you do not have the proper permissions. Contact Human Resources with the name of the page or task you would like to access.

• Additional recommendations:

  • Chrome or Firefox browsers work best with CSU Learn.
  • If your Browser causes errors, try clearing your cache and cookies.
  • Alternatively, try switching to a different browser or using incognito mode.
  • Enable pop-ups on your browser. CSU Learn utilizes pop-up windows for most training.
  • When renewing a training, select register and then click the start button. If the option is available, select the restart option.
  • In each training, click on every available link prior to closing the window in order to ensure that the system properly processes your completion data.
  • Contact Human Resources for further assistance.

• Who is my system or learning administrator, and how do I contact them?

  Human Resources can be contacted at hr@csusm.edu or at 760-750-4418.