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Instructional and Information Technology Services (IITS)

Computer Repair & Replacement

IITS is committed to making sure all CSUSM employees have a functional computer, as determined by IITS in consultation with the appropriate manager, that allows them to do their work effectively.

Computers are no longer automatically replaced based on age or a predetermined refresh schedule. If a university-owned computer is no longer functioning adequately for an employee's work, IITS will evaluate the computer and determine the appropriate next step in consultation with the employee's manager. This may include troubleshooting, repair, reassignment of available equipment, or replacement.

Need Help With Your Computer?

If your university-owned computer is experiencing problems or is no longer meeting the functional needs of your work, contact the IITS Help Desk. IITS will assess the computer and work with you and your appropriate manager to determine the next step.

From Technology Refresh to Repair & Replacement

For many years, the Technology Refresh Program provided scheduled replacement of eligible faculty, staff, and instructional computers. In 2025, following recommendations that emerged from the university's budget World Cafés, IITS paused the automatic computer replacement cycle while the university reassessed the program and worked toward a more sustainable long-term approach.

The pause changed how computer replacement decisions are made. It did not change the university's commitment to providing employees with functional technology to perform their work. Rather than automatically replacing computers according to a predetermined schedule, IITS now evaluates repair and replacement needs based on the functionality of the computer and the needs of the employee's work.