IITS will be working hard to support our community's return and respond to all requests for assistance, but given the numerous ongoing projects (e.g. upgrading 60 classrooms), the expected amount of support requests, and the possibility for unexpected challenges, we ask for your patience and good will.
2. Remember to bring your phone to campus so you can use DUO to sign in to your account.
Please keep in mind that we expect the Help Desk to have increased volume of support tickets during the month of August, so please be patient when requesting support.
CSUSM's obsolete phone system will be shutdown by December 2021. The old system is being replaced with Teams calling, and to date, IITS has moved approximately 600 faculty/staff to the Teams phone platform. **Staff who have transitioned to Teams telephones will find that their old desk phones are no longer operational. Teams phone users can make calls using either their computer (like Zoom), smartphone, or use handsets/headsets that IITS has allocated funds to purchase. IITS is offering faculty and staff the choice of one handset or headset.