Teams Telephony Equipment

For new hires, student assistants, or just anyone who desires an desk phone please have your department's Administrative Coordinator email telops@csusm.edu with a chargeback number and indicate the desired equipment type for the specified user.

A headset or handset can enhance your Teams calling experience. In addition, the headsets on this list can be used with Zoom or any other web conferencing tools.

Equipment Options

There are a variety of equipment options to choose from, including wireless with either single or dual earpieces and (by approval) desk phones. For enhanced personal flexibility, sometimes the best device is your own device.  If you prefer, you can connect using your own personal headset or earbuds. 

IITS Supported Devices 

Wireless Headsets

Wireless connectivity to support office mobility and workspace flexibility.

Option #1 

Jabra Evolve 65e - Wireless Stereo In-ear (USB-A/Bluetooth Connection)

This would be an appropriate choice for persons who:

• Are frequently on telephone/web conferencing calls
• Don't want anything over their head

Jabra Evolve2 65 Guides

 

Option #2

Jabra Evolve2 65 - Wireless Stereo Over Ear (USB-A/Bluetooth Connection)

This would be an appropriate choice for persons who:

• Are frequently on telephone/web conferencing calls
• Don't mind having both ears covered. Better audio. 

Jabra Evolve2 65 Guides

Option #3

Jabra Evolve2 65 - Wireless Mono Headset (USB-A/Bluetooth Connection)

 This would be an appropriate choice for persons who:

• Are frequently on  telephone/web conferencing calls
• Want to cover only one ear (Mono)

Jabra Evolve 65e User Guides

Handsets

Note: These two handsets have similar functionality. The only difference between them is that one has physical buttons and the other has a touch screen.

Polycom - MS Teams Edition

Desktop Handset with touch screen

Most appropriate for the following areas:

• Users who have specific ADA requirements where portable headsets or speakers cannot be used.
• Phones in open reception areas where 4-digit extension calls are the main method of communication.
• Individuals who do not have a computer/computer equipment with the ability to connect a speaker and microphone, or headset/portable speaker. 
• Common area spaces that host guest or visitor phone lines.

Polycom CCX 400 Manual

Yealink - MS Teams Edition

Most appropriate for the following areas:

Desktop Handset with buttons

• Users who have specific ADA requirements where portable headsets or speakers cannot be used.
• Phones in open reception areas where 4-digit extension calls are the main method of communication. 
• Individuals who do not have a computer/computer equipment with the ability to connect a speaker and microphone, or headset/portable speaker. 
• Common area spaces that host guest or visitor phone lines.

 

Yealink MP54 Manual

Headsets versus Handsets

Desktop phones are not required to make and receive calls when using Microsoft Teams; however, there are special cases where an approved Teams-certified phone handset may be more appropriate than a headset.

Below are guidelines to assist departments and users in determining whether a headset or handset is appropriate for their calling needs. Handset requests are prioritized on a case-by-case basis, and recommendations for handset installations are made by IITS after conferring with the customer. We expect most users to select one of the headset options due to the flexibility of using a headset over the traditional desktop instrument.

1. Users who have specific ADA requirements where portable headsets or speakers cannot be used. 
2. Phones in open reception areas where 4-digit extension calls are the main method of communication. 
3. Individuals who do not have a computer/computer equipment with the ability to connect a speaker and microphone, or headset/portable speaker. 
4. Common area spaces that host guest or visitor phone lines. 

• Phone: 760.750.4530
• Email: telops@csusm.edu
• Chat: Teams Phone Support