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CSUSM is currently closed from December 24th through January 3rd. Technical Support will resume on January 4th and is not available during the campus closure. You are welcome to send email to either the Faculty/Staff or Student Help Desk during the break.
Questions about DUO
If you received a new phone over the break, there is currently no way for you to move the authorized DUO client without the assistance of our Technical Support staff to delete the entry for your prior phone. If at all possible, please keep your old device for authentication purposes until we reopen and can assist you.
If you are locked out of DUO (two-factor) authentication, the system will automatically reset after 90 minutes.
Lastly, if you have not changed your password since December 9th, please follow the informational link below to update to our new passphrase requirement.