Your  Account:
IITS Support760.750.4790helpdesk@csusm.eduMonday - Friday: 8:00am - 5:00pm

Notice Details

Event thread is sorted in reverse order, with the most current notice at the top of the thread and the original post at the bottom.

Technical Support is CLOSED until January 4th
Audiences: Faculty  Staff  Students 

CSUSM is currently closed from December 24th through January 3rd.  Technical Support will resume on January 4th and is not available during the campus closure.  You are welcome to send email to either the Faculty/Staff or Student Help Desk during the break.

Questions about DUO

If you received a new phone over the break, there is currently no way for you to move the authorized DUO client without the assistance of our Technical Support staff to delete the entry for your prior phone.  If at all possible, please keep your old device for authentication purposes until we reopen and can assist you. 

If you are locked out of DUO (two-factor) authentication, the system will automatically reset after 90 minutes.  

Lastly, if you have not changed your password since December 9th, please follow the informational link below to update to our new passphrase requirement.

 


IITS Support760.750.4790helpdesk@csusm.eduMonday - Friday: 8:00am - 5:00pm