Prior to Covid, IITS was in the process of replacing the obsolete 1,600 phone system with
VoIP (voice over internet) desk phones. In one of the more fortuitous events of virtual
work, Microsoft Teams has become a widely adopted platform accross the campus community,
and along with that came a highly sophisticated telephone system native to Teams that
offers substantial benefits. Given the need for mobility and flexibility, Teams is
now able to serve as the Unified Communications platform that CSUSM was looking for
back in 2018.
At present, IITS is in the process of transitioning faculty and staff to the Teams phone service that will add campus extensions to any device with the Teams app. In a first for our campus, Teams phones will allow all lecturers to have their own extension, which they can utilize even when not physically on campus.
Lecturer faculty will have the option of choosing a Teams phone as their extention but are not eligible to receive a handset.
See Options for Telephone Service below for more details and to submit your request to move to a Teams phone.
When faculty and staff shifted to virtual in March 2020, many quickly saw the shortfalls of having our telephones tethered to our campus offices rather than telephones accessible from any location, be that an office, at home, or even at a conference.
In response to this need for flexibility and ease of access, campus phone extensions are moving to the Microsoft Teams platform, giving faculty and staff their campus phone on any device that's running Teams. With Teams you can call any phone number using your campus extension from any location!
If you want to request to move a shared/main line to Teams, please complete the form below.
Whether you have already been moved to Teams or it is coming up in the next few months, you can go ahead and get on the list for equipment. There are quite a large number of people to deploy to so the sooner we get your information the better.
While Microsoft Teams is easy to use, IITS has created a campus guide and a few short videos to help you get started using some of the key features.
IITS is working with various groups to deploy Teams softphones during the Spring and Summer terms of 2021. If your division, college, or unit have not been contacted, please email email@example.com to begin the transition process.
IITS will advise you of the date and time when your extension will move. At that time the old phone set will no longer work and a new Calls button will appear in Teams. You can dial a number by tapping on the Calls button or by typing in a phone number into any contact search box.
IITS will be removing your old phone from your office at some future date and will advise regarding scheduling.
Similar to Zoom and Microsoft Teams video calls, these virtual platforms use your phone or system speakers and mic to communicate. However you currently connect to your video conferencing platforms will work for Teams Phones.
Other options - Often the built-in device audio quality is considered less than optimal. IITS is in the process of making recommendations for headsets and earbuds. It has not yet been decided if this is a unit or IITS expense.
The Pointspan system has been out of support since 2019, and for financial and operational reasons, the system needs to be shut down during the 2021 calendar year. The system utilizes an obsolete phone platform and was a serious deficiency during the transition to virtual instruction in March 2020. Our obsolete phone system, tied to physical locations, made answering calls from home offices difficult in those early days of our transition.
Regardless of the option selected above, the telephone in your office will need to be removed or replaced as its old digital technology is not compatible with any of the platforms CSUSM will be using at the completion of this project.
Carlos Arciniega -- Technical Lead Telecom & Network Operations | IITS Operations | Craven Hall 2245 (760) 750-4789 firstname.lastname@example.org
William Craig -- Unit/Service Manager Director of Operations | IITS Operations | Craven Hall 2237 (760) 750-4713 email@example.com