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Notice Details

Cougar Courses Brief Outages Monday, Aug. 31
Audiences: Faculty  Students 

Service Alert - Cougar Courses Outages on Monday, Aug. 31

Despite appropriate preparations in expectation of higher than usual usage, on Monday, August 31st between 1:30pm and 5:40pm, Cougar Courses experienced over 30 brief outages.

This slowness or lack of responsiveness can last from 30 seconds to a few minutes due to the platform’s inability to keep up with user demand. Our server has an abundance of resources, but the Moodle platform is limited in its ability to utilize all available computing power and process years of historical data. As an additional course of action, IITS allocated more database resources overnight to assess if this will help minimize future outages.

IITS has been expecting near record Cougar Courses usage for the Fall semester. With nearly 1,600 active courses in the system, the majority of our current students accessed Cougar Courses at some point on Monday, generating over 1.2 million-page views.

IITS is actively monitoring Cougar Courses and recommends that if you find the system non-responsive, please wait 5 minutes and try again.

We apologize for any inconvenience this may have caused.