The Focal Point for Technology Support, Training, and Resources
REMOTE hours of operations:
ON-CAMPUS support is strictly by appointment only
Appointment availability will end on 12/17/20 and resume 01/11/21
The past academic year for IITS was shaped by major projects and events. The linked report provides a full outline of the major leadership and management initiatives by IITS that span the successful projects that were completed on time for the Fall ‘20 term to IITS quickly pivoting in the Spring to create plans and procedures for challenges never before considered as possible prior to the COVID-19 event.
Technology increasingly underpins our curricular design and pedagogies, and yet CSUSM students, like many students across the country, often face challenges such as unreliable internet access, intermittent access to a device, and lack of privacy for video calls. These challenges have been greatly exacerbated by the effects of COVID-19, with the digital divide (the gulf between those with easy access to technology and those without) increasing dramatically across the country. IITS quickly took on that challenge to ensure students have the support they need.
In preparation for the fall semester, CSUSM worked throughout the summer to ensure the campus community has all the technology tools needed during a primarily virtual semester. As part of this effort, IITS has once more demonstrated its flexibility and focus on innovative solutions and continues to look at ways to further support the campus community.
For almost 20 years CSUSM has had intermittent discussions on the need for a campus ID card that could support multiple services, including retail. In Fall 2019, IITS received the go-ahead with a plan supporting a new digital campus ID system, but that project was put on hold in May 2020 (due to COVID-19). In response, IITS quickly developed an internal system that allows students to submit their ID photo via the CSUSM website (campusid.csusm.edu) or the campus app. This integration builds upon the electronic version of the campus Digital ID that was added to the CSUSM App two years ago.
IITS leadership redirected all efforts to rapidly deploy the Mitel softphone solution. This effort included softphone extensions for campus employees working from home as well as a full Automated Call Distribution (ACD) functionality. These new services include enhancements such as virtual queueing of calls and end-user enhancements such as "screen pop."
During spring 2020, the CSUSM campus community looked to IITS for a coordinated and swift response that provided solutions which enabled students, faculty, and staff to make the unplanned shift to virtual. Through equipment loans, technical support, training, and deployment of several new IT solutions, the campus successfully met the new challenges of a distributed and virtual work and learning space.
As the campus rapidly shifted to virtual, Teams saw a huge increase in adoption, and IITS provided extensive training to ensure a smooth transition. Units across campus rapidly adopted Teams as a flexible and consolidated mobile platform that has proven more effective than traditional email through its social media style communications, real-time chat, shared files, and virtual meeting spaces.
Nothing demonstrates CSUSM’s true spirit and community partnership in 2020 better than the unit’s response to the shift to virtual instruction and other associated spring work environment challenges. For IITS, what started out as a one- or two-day equipment checkout event back on March 16th became weekly distribution days spanning the entirety of the semester.
The IITS For You (aka it's for you) website is the focal point of IITS support, training, and resources for faculty, students, and staff, and is great place for anyone in the campus community looking among others for training, equipment, software, and guides.