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IITS ALERT - Notice: Passphrases & Duo Multi-factor Authentication Now Required Across All Systems (Posted: Wednesday, 01/20/2021 09:15 AM)

Support and Services


Audiences: Students 

As of 9:15 on Jan. 20th, passphrases and DUO (MFA) are enforced for all students, staff, and faculty and across all CSUSM systems.


If you require assistance with your passphrase or with Duo, please contact the IITS Help Desk.. 



Prior IITS Alerts & Notices


Phone: 760.750.4790
Email: (fac-staff)
Email: (students)
Chat: Helpdesk Teams Chat
(Instructions on how to access via Microsoft Teams)
Submit a Support Ticket

REMOTE hours of operations:

  • Monday - Friday: 8:00am - 5:00pm
  • Closed Saturdays/Sundays & Campus Holidays

ON-CAMPUS support is strictly by appointment only
Appointment availability will end on 12/17/20 and resume 01/11/21

  • Monday - Thursday: 10:00am - 4:00pm

Technology Loans and Onsite Support

Complete the form if you need to borrow equipment or return equipment that is no longer needed/damaged or if you are in need of of an in-person appointment for repair/replacement of CSUSM technology.
Schedule an onsite appointment

Faculty/Staff Technology Purchases

If you are considering purchasing any technology for your home office, please first visit our list of recommended equipment and learn more about the technology purchase request process.
Recommended Equipment