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Support and Services

 
 

Return to Campus

As you return to your campus office, you should anticipate your technology will require time for updates and may run into other small issues before operating as expected/normal.  Issues to expect include old passwords blocking you from logging in, wireless connectivity issues, and overdue software patches being applied on your computer.

Please visit the IITS Reconnect to Campus website for more on what to expect.

Phone System Replacement Project

CSUSM's obsolete phone system will be shutdown by December 2021.  The old system is being replaced with Teams calling, and to date, IITS has moved approximately 600 faculty/staff to the Teams phone platform.  **Staff who have transitioned to Teams telephones will find that their old desk phones are no longer operational. Teams phone users can make calls using either their computer (like Zoom), smartphone, or use handsets/headsets that IITS has allocated funds to purchase. IITS is offering faculty and staff the choice of one handset or headset. 

Click here to learn more about the Phone System Replacement Project.

Form to Request Individual Extension Move to Teams

Form to Request Move of a Shared or Mainline

Form to order a handset or headset

 

Request Live & Online Classrooms & Conference Room Upgrades

CSUSM has established a pool of funds to update conference rooms to better support both in person and online participants. IITS will be outfitting conference rooms listed in the R25 scheduling system. If your conference room is not in R25, you can visit this website (https://liveonline.csusm.edu/) and enter the room information to request an upgrade. As classrooms are the priority though the summer, most conference rooms will not be updated until sometime after the start of the fall semester.

Notices & Service Alerts

Helpdesk

Phone: 760.750.4790
Email: helpdesk@csusm.edu (fac-staff)
Email: techsupport@csusm.edu (students)
Chat: Helpdesk Teams Chat
(Instructions on how to access via Microsoft Teams)
Submit a Support Ticket

Hours of Operations:
  • Monday - Friday: 8:00am - 5:00pm
  • Closed Saturdays/Sundays & Campus Holidays

Technology Loans and Onsite Support

Complete the form if you need to borrow equipment or return equipment that is no longer needed/damaged or if you are in need of of an in-person appointment for repair/replacement of CSUSM technology.
Schedule an onsite appointment

Faculty/Staff Technology Purchases

If you are considering purchasing any technology for your home office, please first visit our list of recommended equipment and learn more about the technology purchase request process.
Recommended Equipment