Technology Refresh Program
The IITS refresh program at Cal State San Marcos began in 1994 with funding support
provided by the campus. CSUSM provides funding for all general fund permanent-staff
and designated classrooms. This program will replace designated systems according to a four-year schedule as
documented on this website. The official program documentation is available for review.
The Technology Order Request form is for requesting new campus hardware, refresh computers, classroom computers, cell phones or related resources such as digital signage. We have a separate process for requesting software (includes some hardware technology with integrated software).
Before using the Technology Order Request Form, familiarize yourself with these options:
The IITS refresh program at Cal State San Marcos began in 1994 with funding support provided by the campus. CSUSM provides funding for all general fund permanent-staff and designated classrooms. This program will replace designated systems according to a four-year schedule as documented on this website. The official program documentation is available for review.
The refresh program ensures that computers used in teaching labs and by faculty and staff are upgraded on a consistent basis so that the campus can maintain a state-of-the-art infrastructure, thereby enhancing student learning and maintaining efficient administrative functions. This program supports a stable and safer environment by allowing IITS to remain compatible with all of the most recent software and security patches.
Departments or colleges are responsible for funding any hardware costs above the standard allocation outlined in the program documentation. All costs for upgraded configurations, as well as the entire cost of hardware and support for non-staff complements, must be reimbursed to IITS in the year the expense is incurred. All hardware and support costs for auxiliary organizations and self-support units must be fully reimbursed to IITS.
CSUSM Technology Refresh Program
All refresh computer requests must be approved within their own division prior to any action being taken by IITS to deploy equipment. The only exception will be for computers ordered for a staff or faculty member's primary work station. Users will submit a Technology Order Request and furnish the information requested.
Once the order is submitted, IITS will route requests to the appropriate fiscal authority for eSignature approval. If required, the request will also route for eSignature via the Department Chair/Manager, Dean/AVP, and Provost/VP. All requests approved at the VP level when required will be released to IITS staff for processing. IITS' two-week turn around time (give or take) to prepare and install a computer will begin at the time all required approvals are received. This may result in a delay in the deployment process.
Refresh computers will be automatically refreshed every four (4) years unless departments request to return computer resources early. Visit Refresh FAQ for additional information.
General Program Notes
- Effective July 1, 2017, IITS will no longer be financing computer hardware
- The Technology Refresh Program was approved by Executive Council in February 2017